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Resources in English

Reviewing existing translations – checklist

Using existing translated materials may save you time and money, however to use them successfully it is essential that you review and focus test the materials to make sure they are going to have the effect you are hoping for.   Step 1: Consult with the original...

Multicultural language services guide

The Language Services Guide is designed to support and encourage all agencies, no matter how established or confident they are in their practices, to aim for continuous improvement in their provision of language services.  Almost a decade has passed since we released...

Cultural competence in planning, monitoring & evaluation

How to ensure that programmatic and operational plans address cultural competence issues, and how to assess the level cultural competence in these plans. Why is it important? Cultural competence in planning, monitoring and evaluation results in services that...

Cultural competence in governance

How to embed cultural competence within your organisation’s advisory bodies, policies, standards and goals.   Why is it important? Cultural competence requires an organisation-wide approach to planning, implementing and evaluating services for clients of...

Understanding the Australian medical system

This resource is designed to help migrants living in Victoria to navigate and understand the Australian medical system. It briefly explains Medicare and Centrelink cards and the entitlements they offer, how to book a doctor appointment, what bulk billing means, the...

Cultural competence in services and interventions

How to deliver or facilitate clinical, public health or health-related services in a culturally competent manner. Why is it important? Health services will be more effective if they acknowledge and work with clients’ cultural knowledge, prior experience and frames of...

Cultural competence staff development

How to equip staff members and other service providers with the requisite attitudes, knowledge and skills to deliver culturally competent services. Why is it important? Cultural competence is not a given; it requires all staff to have access to and support for ongoing...

Cultural competence in organisational infrastructure

How to identify and allocate the resources needed to plan, deliver and evaluate culturally competent services. Why is it important? Culturally competence requires financial and personnel resources. Without a supportive infrastructure, it may be considered an add-on...

Cultural competence in communication

How to support the effective and culturally appropriate exchange of information between your organisation and its clients, and between staff members.   Why is it important? Culturally competent communication is critical for all aspects of service delivery. It can...