Resources in English

We can protect each other from problem gambling

Free and confidential help is available Gambler’s Help is a free service that you can call at any time. You can talk about ways to control or stop gambling, and how to manage finances and debts. You can also call Gambler’s Help if gambling is affecting someone you...

Is gambling taking too much of your money and time?

You are never alone in a gambling problem. If you think you have a problem with gambling or worried about a family member or friend there is help available. Gambler’s Help can help you to stop or control your gambling and manage financial problems. Anything you...

Hand washing chart

A graphic chart on hand washing for Vietnamese speaking clients Multilingual Resource:  Hand washing chart: English – Vietnamese (PDF) Last reviewed: Sept 2016 Target audience:...

A framework for Cultural Competence

Cultural competence is a set of congruent behaviours, attitudes and policies that come together in a system, agency or among professionals; enabling that system, agency or those professionals to work effectively in cross-cultural situations. (Cross et al, 1989) Why is...

Cultural competence in organisational values

Why is it important? By embedding cultural competence as a core value of the organisation, it can be incorporated into every aspect of service and workplace  management. Leadership, investment and  documentation Indicators Individuals at executive level have...

Reviewing existing translations – checklist

Using existing translated materials may save you time and money, however to use them successfully it is essential that you review and focus test the materials to make sure they are going to have the effect you are hoping for.   Step 1: Consult with the original...

Multicultural language services guide

The Language Services Guide is designed to support and encourage all agencies, no matter how established or confident they are in their practices, to aim for continuous improvement in their provision of language services.  Almost a decade has passed since we released...

Cultural competence in planning, monitoring & evaluation

How to ensure that programmatic and operational plans address cultural competence issues, and how to assess the level cultural competence in these plans. Why is it important? Cultural competence in planning, monitoring and evaluation results in services that...