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Resources in English

Cultural competence staff development

How to equip staff members and other service providers with the requisite attitudes, knowledge and skills to deliver culturally competent services. Why is it important? Cultural competence is not a given; it requires all staff to have access to and support for ongoing...

Cultural competence in organisational infrastructure

How to identify and allocate the resources needed to plan, deliver and evaluate culturally competent services. Why is it important? Culturally competence requires financial and personnel resources. Without a supportive infrastructure, it may be considered an add-on...

Cultural competence in communication

How to support the effective and culturally appropriate exchange of information between your organisation and its clients, and between staff members.   Why is it important? Culturally competent communication is critical for all aspects of service delivery. It can...

Developing a comprehensive language services response

This resource is also available in pdf. Download Developing a comprehensive language services response Access other tip sheets in this series The key elements of organisational planning for language services. What are language services? Language services encompass a...

Managing bilingual staff

This resource is also available in pdf.  Download Managing bilingual staff Access other tip sheets in this series Bilingual Staff Research Project Report What is bilingualism? Bilingualism is the ability to communicate in two languages with equal, or near...

Recruiting bilingual staff

This resource is also available in pdf. Download Recruiting bilingual staff Access other tip sheets in this series Policy context Victorian Government language services policy recognises bilingual staff – along with interpreters and translations – as a valuable part...

Planning for translation

This resource is also available in pdf. Download Planning for translation Access other tip sheets in this series Information for staff in funded agencies who are responsible for working with accredited interpreters. It provides basic information related to...

Translation: an introduction

This resource is also available in pdf. Download Translation-an introduction Access other tip sheets in this series What is translation? Translation means converting written information from one language into another. Conversion is not restricted to written text. For...

Debriefing with an interpreter

This resource is also available in pdf. Download Debriefing with an interpreter Access other tip sheets in this series Debriefing and comments The debriefing is an opportunity for you to give the interpreter feedback on the interpreted discussion and to ask...

Communicating via an interpreter

This resource is also available in pdf. Download Communicating via an interpreter Access other tip sheets in this series Before the interpreted discussion For communicating via a face-to-face interpreter, ensure the room is set up with the desired seating arrangement...