How to identify and allocate the resources needed to plan, deliver and evaluate culturally competent services. Why is it important? Culturally competence requires financial and personnel resources. Without a supportive infrastructure, it may be considered an add-on...
How to support the effective and culturally appropriate exchange of information between your organisation and its clients, and between staff members. Why is it important? Culturally competent communication is critical for all aspects of service delivery. It can...
This resource is also available in pdf. Download Developing a comprehensive language services response Access other tip sheets in this series The key elements of organisational planning for language services. What are language services? Language services encompass a...
This resource is also available in pdf. Download Managing bilingual staff Access other tip sheets in this series Bilingual Staff Research Project Report What is bilingualism? Bilingualism is the ability to communicate in two languages with equal, or near...
This resource is also available in pdf. Download Recruiting bilingual staff Access other tip sheets in this series Policy context Victorian Government language services policy recognises bilingual staff – along with interpreters and translations – as a valuable part...
This resource is also available in pdf. Download Planning for translation Access other tip sheets in this series Information for staff in funded agencies who are responsible for working with accredited interpreters. It provides basic information related to...
This resource is also available in pdf. Download Translation-an introduction Access other tip sheets in this series What is translation? Translation means converting written information from one language into another. Conversion is not restricted to written text. For...
This resource is also available in pdf. Download Debriefing with an interpreter Access other tip sheets in this series Debriefing and comments The debriefing is an opportunity for you to give the interpreter feedback on the interpreted discussion and to ask...
You are here: Main Communications Communicating via an interpreter This resource is also available in pdf. Download Communicating via an interpreter Access other tip sheets in this series Before the interpreted discussion For communicating via a...
This resource is also available in pdf. Download Booking and briefing an interpreter Access other tip sheets in this series Getting the best interpreter starts at the booking stage. Consider your needs and those of your client and outline these in your request. The...
