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Resources in English

Booking and briefing an interpreter

This resource is also available in pdf. Download Booking and briefing an interpreter Access other tip sheets in this series Getting the best interpreter starts at the booking stage. Consider your needs and those of your client and outline these in your request. The...

Assessing the need for an interpreter

This resource is also available in pdf. Download Assessing the need for an interpreter Access other tip sheets in this series Whenever possible, the need for an interpreter should be decided before an appointment. This may be determined from information contained in a...

Health literacy – Planning, monitoring and evaluation

Jump to resources Why it is important to plan, monitor and evaluate health literacy? Measuring individual health literacy has often been the first step in addressing health literacy amongst target populations. But in order to align people’s skills and abilities with...

Health literacy – Verbal communication

Jump to resources Why is verbal communication important? Most communication in a health service happens when the worker and client come together and talk. Health professionals and organisations can experience challenges in achieving effective verbal communication with...

Health literacy – Written communication

Jump to resources Why is written communication important? Health information is an important part of health literacy. Clients and the community need to be able to access, understand and act on health information. A lot of health information is presented in a complex...

Health literacy – Using the teach-back technique

Jump to resources What is the teach-back technique? The teach-back technique is a tool that service providers can use when communicating with clients who have low health literacy. It assists service providers improve client comprehension. Steps in the teach-back...

Supportive systems for health literacy

Jump to resources Why strengthen organisational systems for health literacy? Health systems are complex. Health services can play a major role in assisting low health literacy clients to access services despite this complexity by: influencing how their services are...

Interpreters: an introduction

This resource is also available in pdf.   Download Interpreters – an introduction (PDF) What is interpreting? Interpreting is the oral translation of speech between two different spoken languages. Who is an interpreter? An interpreter is a professional who...

What is health literacy?

Jump to resources Health literacy is essential for maintaining good health and improving the quality of life. Conversely there is extensive evidence linking low health literacy to poor health outcomes. Health literacy is a concept that has been defined, measured and...

Assumptions in the communication encounter

Jump to resources Why is it important to consider assumptions when we communicate? Both clients and health professionals have pre-existing assumptions that they bring with them when they communicate in the health service environment. Assumptions and preconceptions are...