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Resources in English

Developing a comprehensive language services response

This resource is also available in pdf. Download Developing a comprehensive language services response Access other tip sheets in this series The key elements of organisational planning for language services. What are language services? Language services encompass a...

Managing bilingual staff

This resource is also available in pdf.  Download Managing bilingual staff Access other tip sheets in this series Bilingual Staff Research Project Report What is bilingualism? Bilingualism is the ability to communicate in two languages with equal, or near...

Recruiting bilingual staff

This resource is also available in pdf. Download Recruiting bilingual staff Access other tip sheets in this series Policy context Victorian Government language services policy recognises bilingual staff – along with interpreters and translations – as a valuable part...

Planning for translation

This resource is also available in pdf. Download Planning for translation Access other tip sheets in this series Information for staff in funded agencies who are responsible for working with accredited interpreters. It provides basic information related to...

Translation: an introduction

This resource is also available in pdf. Download Translation-an introduction Access other tip sheets in this series What is translation? Translation means converting written information from one language into another. Conversion is not restricted to written text. For...

Debriefing with an interpreter

This resource is also available in pdf. Download Debriefing with an interpreter Access other tip sheets in this series Debriefing and comments The debriefing is an opportunity for you to give the interpreter feedback on the interpreted discussion and to ask...

Communicating via an interpreter

You are here: Main Communications Communicating via an interpreter This resource is also available in pdf. Download Communicating via an interpreter Access other tip sheets in this series Before the interpreted discussion For communicating via a...

Booking and briefing an interpreter

This resource is also available in pdf. Download Booking and briefing an interpreter Access other tip sheets in this series Getting the best interpreter starts at the booking stage. Consider your needs and those of your client and outline these in your request. The...

Assessing the need for an interpreter

This resource is also available in pdf. Download Assessing the need for an interpreter Access other tip sheets in this series Whenever possible, the need for an interpreter should be decided before an appointment. This may be determined from information contained in a...

Health literacy – Planning, monitoring and evaluation

Why it is important to plan, monitor and evaluate health literacy? Measuring individual health literacy has often been the first step in addressing health literacy amongst target populations. But in order to align people’s skills and abilities with the complexities of...

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