Resources in English
This resource is also available in pdf. Download Debriefing with an interpreter Access other tip sheets in this series Debriefing and comments The debriefing is an opportunity for you to give the interpreter feedback on the interpreted discussion and to ask...
You are here: Main Communications Communicating via an interpreter This resource is also available in pdf. Download Communicating via an interpreter Access other tip sheets in this series Before the interpreted discussion For communicating via a...
This resource is also available in pdf. Download Booking and briefing an interpreter Access other tip sheets in this series Getting the best interpreter starts at the booking stage. Consider your needs and those of your client and outline these in your request. The...
You are here: Main Communications Assessing the need for an interpreter This resource is also available in pdf. Download Assessing the need for an interpreter Access other tip sheets in this series Whenever possible, the need for an interpreter should be decided...
Why it is important to plan, monitor and evaluate health literacy? Measuring individual health literacy has often been the first step in addressing health literacy amongst target populations. But in order to align people’s skills and abilities with the complexities of...
Why is verbal communication important? Most communication in a health service happens when the worker and client come together and talk. Health professionals and organisations can experience challenges in achieving effective verbal communication with clients from a...
Why is written communication important? Health information is an important part of health literacy. Clients and the community need to be able to access, understand and act on health information. A lot of health information is presented in a complex way, and is often...
What is the teach-back technique? The teach-back technique is a tool that service providers can use when communicating with clients who have low health literacy. It assists service providers improve client comprehension. Steps in the teach-back technique Explain one...
Why strengthen organisational systems for health literacy? Health systems are complex. Health services can play a major role in assisting low health literacy clients to access services despite this complexity by: influencing how their services are structured ensuring...
This information is for staff in funded agencies who are responsible for working with accredited interpreters. It provides basic information related to interpreting. Victorians with limited English proficiency require some form of language service to overcome a...
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