Practical & specialist training to assist your organisation, staff and systems to be more responsive to clients from migrant & refugee backgrounds.

CEH FREE WEBINARS

Language Services
Language Services

Make health care easier for your clients

Health Literacy training helps you deliver services that are easier to understand, empowers your clients to make better decisions and creates better health outcomes. It can also help you meet a wide range of accreditation criteria.

Learn to:

  • Learn to write so the maximum number of people understand you
  • Reduce misunderstanding and risk in spoken communication
  • Make your website, phone system and physical spaces easier to use
  • Create organisational policies and systems that support the above

Who this is for:

People at all levels of your organisation.

  • Admin, customer service staff
  • Clinicians
  • Strategic workshops for managers and executives

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Topics Include: Written Communication, spoken communication, organisational health literacy

Cultural Competence

Work better with your migrant and refugee clients

Cultural Competence training helps you understand and communicate better with people from other cultures. This results in more job satisfaction for staff, better services, and happier clients.

Learn to:

  • Practice strategies & techniques for cross cultural communication
  • Reflect on how your culture impacts how you deliver services
  • Learn to include culture in all your planning and service delivery

Who this is for:

People at all levels of your organisation.

  • Admin, customer service staff
  • Clinicians
  • Strategic workshops for managers and executives
Language Services

Remove language barriers between you and your clients

Language services helps you communicate freely with clients with limited English. This empowers your clients to make better decisions and creates better outcomes.

Learn to:

  • Identify key steps to good translations
  • Identify the key steps to communicate effectively via a qualified interpreter
  • Make appropriate use of your staff bilingual skills

Who this is for:

People at all levels of your organisation.

  • Admin, customer service staff
  • Clinicians
  • Strategic workshops for managers and executives
Speaking Covid-19

Speaking COVID-19

Free 2 x hour training to support language professionals, bicultural workers & multicultural education aides to understand COVID-19 and public measures.

Supported by the Victorian Government’s Multicultural COVID-19 Taskforce.

 

Learn to:

  • Understand COVID-19 terminology
  • Understand COVID-19 restrictions
  • Explain restrictions to community members in their language
  • Identify how restrictions affect cultural practices
  • Discuss the terms and practices necessary to protect the community from infection

Who this is for:

  • Bicultural workers and Multicultural Education Aides
  • Interpreters and translators
  • Language professionals
  • This training is only available for professionals based in Victoria.

 

How to book a workshop

The training is currently offered online due to restrictions on number of people indoors.

Interpreters’ workshops are offered by language; interpreters are contacted directly to inform them of the date of workshops in their language.

Bicultural Workers and MEAs workshops are run on demand.

To organise a Bicultural Workers or MEAs workshops, please contact Vivien Fox (Office Manager, Centre for Culture, Ethnicity & Health) to organise a date: vivienf@ceh.org.au

BOOK HERE

To organise a Bicultural Workers or MEAs workshops, please contact Vivien Fox (Office Manager, Centre for Culture, Ethnicity & Health) to organise a date: vivienf@ceh.org.au

    Working across cultures in the disability sector

    ENQUIRE HERE

    More CALD NDIS Resources

    Why train with us?

    For over 25 years, we’ve been helping organisations across Australia work better with migrants and refugees through our Cultural Competence and Health Literacy training.

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    Our training is evidence-based, practical, affordable and engaging.

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    We’re Australian pioneers in Health Literacy, having delivered long & short courses across Australia since 2013

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    We’ve developed and delivered Cultural Competence training specifically for the disability sector and NDIS-providers, in Melbourne and regional Victoria. to help you and your staff work better with these complex dynamics.

    Organisations we’ve trained

    As part of our Employee Induction Program, CEH conducts in-house sessions with new employees. Our municipality is a large, culturally diverse community, so training focuses on equipping staff with skills for working with interpreters and helping them to gain an understanding of the complexities of issues of working with CALD communities.

    City of Dandenong
    Organisational Development Officer

    CEH

    CEH has worked closely with WRHC over many years to improve staff capacity and organisational systems in relation to cultural competence. CEH has shown flexibility and responsiveness when it comes to tailoring training content and adapting strategies as WRHC develops and advances its approach.

    cohealth (formerly Western Region Health Centre)
    Senior Advisor, Access and Engagement

    CEH

    I want to let CEH know how pleased we were with the quality of the training recently delivered to service providers in Shepparton. I have heard fantastic feedback from a number of participants. One of the multicultural specific staff in our team attended the training and she was very impressed with the training – and although she has worked in a multicultural specific role for many years, she came away with some helpful tips and new ideas.

    FamilyCare
    Practice Manager, Child and Family Services

    CEH

    For More Information

    For more information about our specialist training courses or enquire about pricing and scheduled face to face workshops, please click on the Contact Us button below.

    YES, CEH is still training, during COVID-19 with high quality, self-paced e-learnings and/or online face-face workshops.
    Contact Siri today on: 9418 9912 or e: sirig@ceh.org.au