Practical & specialist training to assist your organisation, staff and systems to be more responsive to clients from migrant & refugee backgrounds.
Work better with your migrant and refugee clients
Cultural Competence training helps you understand and communicate better with people from other cultures. This results in more job satisfaction for staff, better services, and happier clients.
Learn to:
- Practice strategies & techniques for cross cultural communication
- Reflect on how your culture impacts how you deliver services
- Learn to include culture in all your planning and service delivery
Who this is for:
People at all levels of your organisation.
- Admin, customer service staff
- Clinicians
- Strategic workshops for managers and executives
Make health care easier for your clients
Health Literacy training helps you deliver services that are easier to understand, empowers your clients to make better decisions and creates better health outcomes. It can also help you meet a wide range of accreditation criteria.
Learn to:
- Learn to write so the maximum number of people understand you
- Reduce misunderstanding and risk in spoken communication
- Make your website, phone system and physical spaces easier to use
- Create organisational policies and systems that support the above
Who this is for:
People at all levels of your organisation.
- Admin, customer service staff
- Clinicians
- Strategic workshops for managers and executives
BOOK NOW
Topics Include: Written Communication, spoken communication, organisational health literacy
Remove language barriers between you and your clients
Language services helps you communicate freely with clients with limited English. This empowers your clients to make better decisions and creates better outcomes.
Learn to:
- Identify key steps to good translations
- Identify the key steps to communicate effectively via a qualified interpreter
- Make appropriate use of your staff bilingual skills
Who this is for:
People at all levels of your organisation.
- Admin, customer service staff
- Clinicians
- Strategic workshops for managers and executives
BOOK NOW
Translations: Making a start April 16 – FREE webinar
Topics include: Working with Interpreters – Introduction & Advanced
Work across cultures in the disability sector
Cultural Competence training specifically for the disability sector and NDIS-providers to help work better with these complex dynamics.
Learn to:
- Understand the role of cultural competence in disability work
- Develop awareness of beliefs around disability in different communities
- Explore personal cultural understandings
- work better with migrants & refugees living with a disability.
- Identify successful strategies for cross-cultural communication
Who this is for:
People at all levels of your organisation.
• Service providers working with CALD communities in the disability sector.
Understand the NDIS
Free 2 x hour workshop training to support language professionals, bicultural workers & multicultural education aides, in order to make it easier for them to support newly-arrived families wishing to access the new disability system.
Learn to:
- Understand the experience of NDIS participants & those trying to access the scheme
- Understand NDIS language & concepts and how these are best interpreted.
- Translate these into your own language in a way you feel is most accurate.
Who this is for:
- Bicultural workers and multicultural education aides
- Interpreters and translators
- Language professionals
BOOK NOW
Understanding the NDIS
Working across cultures in the disability sector
More CALD NDIS Resources
Why train with us?
For over 25 years, we’ve been helping organisations across Australia work better with migrants and refugees through our Cultural Competence and Health Literacy training.
Our training is evidence-based, practical, affordable and engaging.
We’re Australian pioneers in Health Literacy, having delivered long & short courses across Australia since 2013
We’ve developed and delivered Cultural Competence training specifically for the disability sector and NDIS-providers, in Melbourne and regional Victoria. to help you and your staff work better with these complex dynamics.
Organisations we’ve trained
As part of our Employee Induction Program, CEH conducts in-house sessions with new employees. Our municipality is a large, culturally diverse community, so training focuses on equipping staff with skills for working with interpreters and helping them to gain an understanding of the complexities of issues of working with CALD communities.
City of Dandenong
Organisational Development Officer
CEH has worked closely with WRHC over many years to improve staff capacity and organisational systems in relation to cultural competence. CEH has shown flexibility and responsiveness when it comes to tailoring training content and adapting strategies as WRHC develops and advances its approach.
cohealth (formerly Western Region Health Centre)
Senior Advisor, Access and Engagement
I want to let CEH know how pleased we were with the quality of the training recently delivered to service providers in Shepparton. I have heard fantastic feedback from a number of participants. One of the multicultural specific staff in our team attended the training and she was very impressed with the training – and although she has worked in a multicultural specific role for many years, she came away with some helpful tips and new ideas.
FamilyCare
Practice Manager, Child and Family Services
For More Information
For more information about our specialist training courses or enquire about pricing and scheduled face to face workshops, please click on the Contact Us button below.
