Practical & specialist training to make your organisation, staff and systems more responsive to clients from migrant & refugee backgrounds.
OUR FREE WEBINARS
Work better with migrant & refugee clients
Cultural Competence training helps you understand and communicate better with people from other cultures. This results in more job satisfaction for staff, better services, and happier clients.
Learn to:
- Practice strategies & techniques for cross cultural communication
- Reflect on how your culture impacts how you deliver services
- Learn to include culture in all your planning and service delivery
Who this is for:
People at all levels of your organisation.
- Admin, customer service staff
- Clinicians
- Strategic workshops for managers and executives
BOOK HERE
Topics Include:
- Interpreters basics
- Advanced use of interpreters
- Refresher training
Make health care easier for your clients
Health Literacy training helps you deliver services that are easier to understand, empowers your clients to make better decisions and creates better health outcomes. It can also help you meet a wide range of accreditation criteria.
Learn to:
- Learn to write so the maximum number of people understand you
- Reduce misunderstanding and risk in spoken communication
- Make your website, phone system and physical spaces easier to use
- Create organisational policies and systems that support the above
Who this is for:
People at all levels of your organisation.
- Admin, customer service staff
- Clinicians
- Strategic workshops for managers and executives
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Topics Include:
- Written plain language
- Communicating effectively
- Making your services easier
- Organisational health literacy
Remove language barriers between you & clients
Language services helps you communicate freely with clients with limited English. This empowers your clients to make better decisions and creates better outcomes.
Learn to:
- Identify key steps to good translations
- Identify the key steps to communicate effectively via a qualified interpreter
- Make appropriate use of your staff bilingual skills
Who this is for:
People at all levels of your organisation.
- Admin, customer service staff
- Clinicians
- Strategic workshops for managers and executives
BOOK HERE
Topics Include:
- Working with other cultures
- Working with interperers
- Spoken & written communication
- Unconscious bias
Work across cultures in the disability sector
Cultural Competence training specifically for the disability sector and NDIS-providers to help work better with these complex dynamics.
Learn to:
- Understand the role of cultural competence in disability work
- Develop awareness of beliefs around disability in different communities
- Explore personal cultural understandings
- work better with migrants & refugees living with a disability.
- Identify successful strategies for cross-cultural communication
Who this is for:
People at all levels of your organisation.
• Service providers working with CALD communities in the disability sector.
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More CALD NDIS Resources
Trauma-Informed Care
In our community, approximately one in five people has experienced trauma that hinders their ability to access and benefit from necessary care and services. This is particularly true for refugees, who have often faced traumatic events such as war, violence, persecution, and displacement.
That’s why we’re excited to introduce our new eLearning, “Better Services with Trauma-Informed Care” developed in collaboration with expert Trauma-Informed practitioners from Melbourne’s Supervised Injecting Room.
This course will provide you with a deeper understanding and practical steps to better serve clients with a trauma background, including refugees. Ultimately, it aims to help you create a culture of trauma-informed care at your workplace and improve engagement and outcomes for clients, especially those who have experienced trauma due to their refugee status.
“Better Services with Trauma-Informed Care” will:
- Explain the impact of trauma on clients’ engagement with service providers, including refugees.
- Offer practical steps for effectively working with clients who have experienced trauma.
- Help you foster a positive and proactive workplace culture that is sensitive to people who have experienced trauma, including refugees.
Equipping yourself and your team with this knowledge ensures accessible and beneficial services for all. This includes vulnerable individuals like refugees who have experienced significant trauma.
Some evidence
Five million Australians, out of a total population of 22.6 million, have experienced complex trauma. This number is drawn from studies that were conducted between 1992 and 2010, with the majority of the research dating from 2005-2010.
While the exact number of refugees in Australia experiencing complex trauma is not directly stated in the search results, it is well-documented that refugees and asylum seekers are typically exposed to multiple potentially traumatic events in the context of war, persecution, and displacement.
Many adults and children from refugee-like backgrounds have experienced trauma, conflict, family separation, and significant human rights violations, according to the Australian Refugee Health Practice Guide. https://refugeehealthguide.org.au/mental-health/
Why train with us?
For over 25 years, we’ve been helping organisations across Australia work better with migrants and refugees through our Cultural Competence and Health Literacy training.
Our training is evidence-based, practical, affordable and engaging.
We’re Australian pioneers in Health Literacy, having delivered long & short courses across Australia since 2013
We’ve developed and delivered Cultural Competence training specifically for the disability sector and NDIS-providers, in Melbourne and regional Victoria. to help you and your staff work better with these complex dynamics.
Spase
Siri
Jolyon
Sophie
Organisations we’ve trained
As part of our Employee Induction Program, CEH conducts in-house sessions with new employees. Our municipality is a large, culturally diverse community, so training focuses on equipping staff with skills for working with interpreters and helping them to gain an understanding of the complexities of issues of working with CALD communities.
City of Dandenong
Organisational Development Officer
CEH has worked closely with WRHC over many years to improve staff capacity and organisational systems in relation to cultural competence. CEH has shown flexibility and responsiveness when it comes to tailoring training content and adapting strategies as WRHC develops and advances its approach.
cohealth (formerly Western Region Health Centre)
Senior Advisor, Access and Engagement
I want to let CEH know how pleased we were with the quality of the training recently delivered to service providers in Shepparton. I have heard fantastic feedback from a number of participants. One of the multicultural specific staff in our team attended the training and she was very impressed with the training – and although she has worked in a multicultural specific role for many years, she came away with some helpful tips and new ideas.
FamilyCare
Practice Manager, Child and Family Services
For More Information
For more information about our specialist training courses or enquire about pricing and scheduled face to face workshops, please click on the Contact Us button below.