Work better with migrant and refugee clients

Understanding cultural competence principles enhances cross-cultural communication. This reduces misunderstandings related to cultural differences or language barriers.

This can include:

• • Introduction to cultural competence principles
  • Unconscious bias
  • Communication styles
  • Plain language and checking for understanding
  • Language services and working with interpreters

Please note: Each of these topics can be covered in a standalone workshop.

Make health care easier for your clients

Health literacy is about how people understand, access, and use information. Learning health literacy principles helps people in all sectors to communicate more effectively with clients and colleagues.

This can include:

• • Principles of health literacy,
  • Spoken plain language,
  • Written plain language, and
  • Checking for understanding.

Remove language barriers between you & clients

Working with Interpreters training will improve your ability to communicate with clients who have limited English proficiency. This will help your clients better understand the information provided and make informed health decisions.

This can include:

• • Assessing the need for and interpreter,
  • Booking an interpreter,
  • Briefing an interpreter,
  • Communicating via an interpreter, 
  • Debriefing with an interpreter for better outcomes, and
  • Working with bilingual staff.

Collaborate with communities

Multicultural Community Engagement training helps you to design culturally appropriate consultations and work in collaboration with communities to design new services and programs. This training also helps you to meet a wide range of accreditation criteria.

This can include:

• • Define levels and types of community engagement,
  • Learn different methods of community engagement,
  • Address barriers to multicultural community engagement, and
  • Learn practical steps to engage with multicultural communities.

Work across cultures in the disability sector

Understanding cultural competence principles specifically for the disability sector and NDIS providers can help you work better with these complex dynamics.

This can include:

• • Understand the role of cultural competence in disability work,
  • Identify successful strategies for cross-cultural communication, and
  • Observe how culture, disability and power dynamics influence service delivery.

Provide better services with trauma-informed care

Trauma-informed care gives you practical skills to support clients who have experienced trauma in the past. When you work with clients, you can cause harm by reminding them of previous bad experiences. This reduces the chance that clients will engage with you or your service.

There are lots of ways you might remind them of negative past experiences, and you’ll learn to identify and avoid these in this training.

In this course, you’ll learn practical skills to deliver services that are:

• • less likely to remind clients of painful past experiences,
  • more likely to engage clients, and
  • more likely to achieve positive outcomes.