CEH Online Health Literacy Course 2021

CEH facilitates a unique health literacy course which gives organisations skills and tools to improve access for consumers.

Since 2015 CEH has delivered our Health Literacy Course to organisations from health, local government and human services sectors across Victoria and the Australian Capital Territory.

We now blend eLearning, webinars and online workshops, using the strengths of each to make our course more accessible and flexible. This allows time for valuable discussions & activities to explore the health literacy fundamentals in self paced eLearning units.

TOPICS covered:

  • Consumer participation – plan services with your clients to better meet their needs
  • Plain language – make your written and spoken communication easier for clients to understand
  • Navigation – make your website, phone systems and physical spaces easier for clients to use
  • Organisational Health Literacy – make your organisational systems and processes support consumer participation, plain language, navigation and more.

LEARN practical & strategic skills to:

  • run a real health literacy improvement project at your work supported by our trainers
  • present your project to your organisational leaders
  • plan service improvements for your clients and improve your accreditation readiness

ABOUT our blended learning approach – using the strengths of each delivery method:

eLearning – self paced, solo eLearning gives you a solid grounding in all aspects of health literacy. This includes engaging lectures, videos and interactive activities.

Webinars give you the opportunity to consult with trainers at key moments during the course.

Online workshops help you:

  • Explore thinking you develop during eLearning units with like-minded professionals
  • Review and deepen knowledge with highly skilled facilitators
  • Present your projects to your organisational leaders in an online executive forum workshop.

Download Course Guide


Cost:                                      $950

Duration:                             15 weeks: 18 Mar – 23 Jun 2021

Time commitment:           

  • 4 x 2 hour  Online workshops
  • 1 x 2 hour  Executive forum
  • 8 hours  Self-paced eLearning units, Webinars
  • 20 hrs  Project to apply what you learn

Delivery modes                eLearning, webinars and online workshops



Week Date Description
Week 1 – 6 18 Mar – 27 Apr Course introduction, housekeeping webinar, 6 eLearning Units
Week 7 28, 29 Apr 2 x 2hr online workshops: spoken and written communication
Week 8 5, 6 May 2 x 2hr online workshops: consumer participation and project planning
Week 9 10 – 13 May Project plan support call
Week 9 – 14 12 May – 16 Jun Project implementation with 1 support call
Week 14 16 Jun Present your project to other course participants via webinar
Week 15 23 Jun Present your project & discuss next steps for health literacy with your leaders at the 2 hr Online Executive Forum


  1. Course participants implement and evaluate 1 health literacy project over 6 weeks
  2. Course participants must have written approval to attend course by their manager and a commitment by their executive manager to attend the Executive Forum.

Numbers are limited and preference will be given to people who register with a colleague from the same organisation


More Information

Contact: Siri Gunawardana, CEH Training Coordinator, p: (03) 9418 9912, e: sirig@ceh.org.au

For More Information

For more information about our specialist training courses or enquire about pricing and scheduled face to face workshops, please click on the Contact Us button below.