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Resources in English

Hand washing chart

A graphic chart on hand washing for Vietnamese speaking clients Multilingual Resource:  Hand washing chart: English – Vietnamese (PDF) Last reviewed: Sept 2016 Target audience:...

A framework for Cultural Competence

Cultural competence is a set of congruent behaviours, attitudes and policies that come together in a system, agency or among professionals; enabling that system, agency or those professionals to work effectively in cross-cultural situations. (Cross et al, 1989) Why is...

Cultural competence in organisational values

Why is it important? By embedding cultural competence as a core value of the organisation, it can be incorporated into every aspect of service and workplace  management. Leadership, investment and  documentation Indicators Individuals at executive level have...

Multicultural language services guide

Jump to resources The Language Services Guide is designed to support and encourage all agencies, no matter how established or confident they are in their practices, to aim for continuous improvement in their provision of language services.  Almost a decade has passed...

Cultural competence in planning, monitoring & evaluation

How to ensure that programmatic and operational plans address cultural competence issues, and how to assess the level cultural competence in these plans. Why is it important? Cultural competence in planning, monitoring and evaluation results in services that...

Cultural competence in governance

How to embed cultural competence within your organisation’s advisory bodies, policies, standards and goals.   Why is it important? Cultural competence requires an organisation-wide approach to planning, implementing and evaluating services for clients of...

Understanding the Australian medical system

This resource is designed to help migrants living in Victoria to navigate and understand the Australian medical system. It briefly explains Medicare and Centrelink cards and the entitlements they offer, how to book a doctor appointment, what bulk billing means, the...

Cultural competence in services and interventions

How to deliver or facilitate clinical, public health or health-related services in a culturally competent manner. Why is it important? Health services will be more effective if they acknowledge and work with clients’ cultural knowledge, prior experience and frames of...