Using existing translated materials may save you time and money, however to use them successfully it is essential that you review and focus test the materials to make sure they are going to have the effect you are hoping for. Step 1: Consult with the original...
The Language Services Guide is designed to support and encourage all agencies, no matter how established or confident they are in their practices, to aim for continuous improvement in their provision of language services. Almost a decade has passed since we released...
How to ensure that programmatic and operational plans address cultural competence issues, and how to assess the level cultural competence in these plans. Why is it important? Cultural competence in planning, monitoring and evaluation results in services that...
How to embed cultural competence within your organisation’s advisory bodies, policies, standards and goals. Why is it important? Cultural competence requires an organisation-wide approach to planning, implementing and evaluating services for clients of...
How to deliver or facilitate clinical, public health or health-related services in a culturally competent manner. Why is it important? Health services will be more effective if they acknowledge and work with clients’ cultural knowledge, prior experience and frames of...
How to equip staff members and other service providers with the requisite attitudes, knowledge and skills to deliver culturally competent services. Why is it important? Cultural competence is not a given; it requires all staff to have access to and support for ongoing...
How to identify and allocate the resources needed to plan, deliver and evaluate culturally competent services. Why is it important? Culturally competence requires financial and personnel resources. Without a supportive infrastructure, it may be considered an add-on...
How to support the effective and culturally appropriate exchange of information between your organisation and its clients, and between staff members. Why is it important? Culturally competent communication is critical for all aspects of service delivery. It can...
This resource is also available in pdf. Download Developing a comprehensive language services response Access other tip sheets in this series The key elements of organisational planning for language services. What are language services? Language services encompass a...
This resource is also available in pdf. Download Managing bilingual staff Access other tip sheets in this series Bilingual Staff Research Project Report What is bilingualism? Bilingualism is the ability to communicate in two languages with equal, or near...
