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Resources in Tip/Fact Sheets

Recruiting bilingual staff

This resource is also available in pdf. Download Recruiting bilingual staff Access other tip sheets in this series Policy context Victorian Government language services policy recognises bilingual staff – along with interpreters and translations – as a valuable part...

Planning for translation

This resource is also available in pdf. Download Planning for translation Access other tip sheets in this series Information for staff in funded agencies who are responsible for working with accredited interpreters. It provides basic information related to...

Translation: an introduction

This resource is also available in pdf. Download Translation-an introduction Access other tip sheets in this series What is translation? Translation means converting written information from one language into another. Conversion is not restricted to written text. For...

Debriefing with an interpreter

This resource is also available in pdf. Download Debriefing with an interpreter Access other tip sheets in this series Debriefing and comments The debriefing is an opportunity for you to give the interpreter feedback on the interpreted discussion and to ask...

Communicating via an interpreter

This resource is also available in pdf. Download Communicating via an interpreter Access other tip sheets in this series Before the interpreted discussion For communicating via a face-to-face interpreter, ensure the room is set up with the desired seating arrangement...

Booking and briefing an interpreter

This resource is also available in pdf. Download Booking and briefing an interpreter Access other tip sheets in this series Getting the best interpreter starts at the booking stage. Consider your needs and those of your client and outline these in your request. The...

Assessing the need for an interpreter

This resource is also available in pdf. Download Assessing the need for an interpreter Access other tip sheets in this series Whenever possible, the need for an interpreter should be decided before an appointment. This may be determined from information contained in a...

Health literacy – Planning, monitoring and evaluation

Why it is important to plan, monitor and evaluate health literacy? Measuring individual health literacy has often been the first step in addressing health literacy amongst target populations. But in order to align people’s skills and abilities with the complexities of...

Health literacy – Verbal communication

Why is verbal communication important? Most communication in a health service happens when the worker and client come together and talk. Health professionals and organisations can experience challenges in achieving effective verbal communication with clients from a...

Health literacy – Written communication

Why is written communication important? Health information is an important part of health literacy. Clients and the community need to be able to access, understand and act on health information. A lot of health information is presented in a complex way, and is often...