Resources in Tip/Fact Sheets

How to test your translation with the community

It is important to check your translated resource with the community. You can do this by running a focus group or consulting with key informers.  This will help you find out if any particular words or expressions in the translated resource do not sound natural or are...

6 steps to an effective translation

1. Take time to consider which languages to select for translations. Consider which community group will most benefit from your resource, and which communities have a low rate of English proficiency. To find out information on new arrivals in the last five years,...

Tuberculosis facts and treatment

This resource is designed for migrants and refugees and provides health information on tuberculosis (also known as TB). It explains the difference between latent TB infection and TB disease, the symptoms of active TB, how TB is spread and how to prevent it from...

Hand washing chart

A graphic chart on hand washing for Vietnamese speaking clients Multilingual Resource:  Hand washing chart: English – Vietnamese (PDF) Last reviewed: Sept 2016 Target audience:...

A framework for Cultural Competence

Cultural competence is a set of congruent behaviours, attitudes and policies that come together in a system, agency or among professionals; enabling that system, agency or those professionals to work effectively in cross-cultural situations. (Cross et al, 1989) Why is...

Cultural competence in organisational values

Why is it important? By embedding cultural competence as a core value of the organisation, it can be incorporated into every aspect of service and workplace  management. Leadership, investment and  documentation Indicators Individuals at executive level have...

Reviewing existing translations – checklist

Using existing translated materials may save you time and money, however to use them successfully it is essential that you review and focus test the materials to make sure they are going to have the effect you are hoping for.   Step 1: Consult with the original...

Multicultural language services guide

The Language Services Guide is designed to support and encourage all agencies, no matter how established or confident they are in their practices, to aim for continuous improvement in their provision of language services.  Almost a decade has passed since we released...