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Resources in Tip/Fact Sheets

Multicultural language services guide

The Language Services Guide is designed to support and encourage all agencies, no matter how established or confident they are in their practices, to aim for continuous improvement in their provision of language services.  Almost a decade has passed since we released...

Cultural competence in planning, monitoring & evaluation

How to ensure that programmatic and operational plans address cultural competence issues, and how to assess the level cultural competence in these plans. Why is it important? Cultural competence in planning, monitoring and evaluation results in services that...

Cultural competence in governance

How to embed cultural competence within your organisation’s advisory bodies, policies, standards and goals.   Why is it important? Cultural competence requires an organisation-wide approach to planning, implementing and evaluating services for clients of...

Cultural competence in services and interventions

How to deliver or facilitate clinical, public health or health-related services in a culturally competent manner. Why is it important? Health services will be more effective if they acknowledge and work with clients’ cultural knowledge, prior experience and frames of...

Cultural competence staff development

How to equip staff members and other service providers with the requisite attitudes, knowledge and skills to deliver culturally competent services. Why is it important? Cultural competence is not a given; it requires all staff to have access to and support for ongoing...

Cultural competence in organisational infrastructure

How to identify and allocate the resources needed to plan, deliver and evaluate culturally competent services. Why is it important? Culturally competence requires financial and personnel resources. Without a supportive infrastructure, it may be considered an add-on...

Cultural competence in communication

How to support the effective and culturally appropriate exchange of information between your organisation and its clients, and between staff members.   Why is it important? Culturally competent communication is critical for all aspects of service delivery. It can...

Developing a comprehensive language services response

This resource is also available in pdf. Download Developing a comprehensive language services response Access other tip sheets in this series The key elements of organisational planning for language services. What are language services? Language services encompass a...

Managing bilingual staff

This resource is also available in pdf.  Download Managing bilingual staff Access other tip sheets in this series Bilingual Staff Research Project Report What is bilingualism? Bilingualism is the ability to communicate in two languages with equal, or near...