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Resources in Tip/Fact Sheets

Tuberculosis facts and treatment

This resource is designed for migrants and refugees and provides health information on tuberculosis (also known as TB). It explains the difference between latent TB infection and TB disease, the symptoms of active TB, how TB is spread and how to prevent it from...

Hand washing chart

A graphic chart on hand washing for Vietnamese speaking clients Multilingual Resource:  Hand washing chart: English – Vietnamese (PDF) Last reviewed: Sept 2016 Target audience:...

A framework for Cultural Competence

Cultural competence is a set of congruent behaviours, attitudes and policies that come together in a system, agency or among professionals; enabling that system, agency or those professionals to work effectively in cross-cultural situations. (Cross et al, 1989) Why is...

Cultural competence in organisational values

Why is it important? By embedding cultural competence as a core value of the organisation, it can be incorporated into every aspect of service and workplace  management. Leadership, investment and  documentation Indicators Individuals at executive level have...

Reviewing existing translations – checklist

Using existing translated materials may save you time and money, however to use them successfully it is essential that you review and focus test the materials to make sure they are going to have the effect you are hoping for.   Step 1: Consult with the original...

Multicultural language services guide

The Language Services Guide is designed to support and encourage all agencies, no matter how established or confident they are in their practices, to aim for continuous improvement in their provision of language services.  Almost a decade has passed since we released...

Cultural competence in planning, monitoring & evaluation

How to ensure that programmatic and operational plans address cultural competence issues, and how to assess the level cultural competence in these plans. Why is it important? Cultural competence in planning, monitoring and evaluation results in services that...

Cultural competence in governance

How to embed cultural competence within your organisation’s advisory bodies, policies, standards and goals.   Why is it important? Cultural competence requires an organisation-wide approach to planning, implementing and evaluating services for clients of...

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