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Resources in Tip/Fact Sheets

Consumer participation in service planning and decision making

This table lists a range of strategies that enable current or potential consumers to participate in service planning and decision making. When deciding which strategies to use, you need to consider (a) your organisation’s capacity and readiness to involve consumers in...

Health literacy – Using teach-back via an interpreter

What is teach-back and how does it help?  Teach-back is a technique to assess how well the clinician has explained the information in a way that the patient understands.  Teach-back encourages shared meaning between patient and clinician. It involves asking patients...

Contraception for women – multilingual resources

Every woman has a right to plan her family and choose the right time to have children. Contraception is also known as birth control. It includes any behavior, device, medication, or procedure used to prevent pregnancy.  This factsheet gives an overview of the...

Catch-up vaccinations for refugees and asylum seekers in Victoria

This resource was designed for refugee and migrant communities in Victoria about catch-up vaccinations It was developed in consultation with the community and was tested with the community. What are catch-up vaccinations? Vaccinations (vaccine injections) are...

Tuberculosis facts and treatment

This resource is designed for migrants and refugees and provides health information on tuberculosis (also known as TB). It explains the difference between latent TB infection and TB disease, the symptoms of active TB, how TB is spread and how to prevent it from...

Sexual health and viral hepatitis brochure

This community brochure is designed for migrants and refugees on HIV/AIDS, viral hepatitis and sexually transmissible infections. It has been translated into a number of languages and available for download on this page. English Resource:  Sexual health and viral...

Hand washing chart

A graphic chart on hand washing for Vietnamese speaking clients Multilingual Resource:  Hand washing chart: English – Vietnamese (PDF) Last reviewed: Sept 2016 Target audience:...

A framework for Cultural Competence

Cultural competence is a set of congruent behaviours, attitudes and policies that come together in a system, agency or among professionals; enabling that system, agency or those professionals to work effectively in cross-cultural situations. (Cross et al, 1989) Why is...

Cultural competence in organisational values

Why is it important? By embedding cultural competence as a core value of the organisation, it can be incorporated into every aspect of service and workplace  management. Leadership, investment and  documentation Indicators Individuals at executive level have...