Resources in Tip/Fact Sheets

Glossary of terms – Child, family and relationship services

This document is available in English as well as in languages other than English. Links to the English and multilingual resources can be accessed further below. To download information click on the selected language. This will take you directly to the resource. The...

Accessing Interpreters and the NDIS Fact Sheet

This fact sheet helps clarify when interpreting services are funded by the NDIA for people with a disability and English language needs. It borrows extensively from the excellent resource developed by Amparo Advocacy Inc in Queensland: Accessing interpreting or...

Social determinants of health and health literacy

What are social determinants of health? Social determinants of health impact on our health outcomes. They are responsible for health inequities, which are unfair and avoidable differences that exist in health status. Social determinants of health are: Employment...

Cultural Considerations in Health Assessment – Tip Sheet

This tip sheet lists issues that should be considered when conducting health assessments with clients from migrant and refugee backgrounds. These issues can affect a client’s health status and their understanding of health and illness, and also impact on future care...

Building culturally inclusive social support groups – Help Sheets

Opening English-speaking Social Support Groups (SSG) to people with no or low English proficiency can be challenging, and staff and volunteers may find themselves at a loss when trying to ensure participants feel welcome and included. Language specific SSG will always...

Consumer Participation in Service Planning and Decision Making

This table lists a range of strategies that enable current or potential consumers to participate in service planning and decision making. When deciding which strategies to use, you need to consider (a) your organisation’s capacity and readiness to involve consumers in...