Resources in Cultural Competence
How Can We Help? Search You are here: Main Cultural Competence Multicultural Community Engagement Community engagement is a process of working in collaboration with communities to design, develop, implement and improve services or programs that they use. This tip...
Consumer participation in health care encompasses both current and potential consumers of health services, carers and the wider community participating in decision making about health care. For the health and community sector, the parameters of what constitutes...
This tip sheet lists issues that should be considered when conducting health assessments with clients from migrant and refugee backgrounds. These issues can affect a client’s health status and their understanding of health and illness, and also impact on future care...
This table lists a range of strategies that enable current or potential consumers to participate in service planning and decision making. When deciding which strategies to use, you need to consider (a) your organisation’s capacity and readiness to involve consumers in...
Cultural competence is a set of congruent behaviours, attitudes and policies that come together in a system, agency or among professionals; enabling that system, agency or those professionals to work effectively in cross-cultural situations. (Cross et al, 1989) Why is...
Why is it important? By embedding cultural competence as a core value of the organisation, it can be incorporated into every aspect of service and workplace management. Leadership, investment and documentation Indicators Individuals at executive level have...
How to ensure that programmatic and operational plans address cultural competence issues, and how to assess the level cultural competence in these plans. Why is it important? Cultural competence in planning, monitoring and evaluation results in services that...
How to embed cultural competence within your organisation’s advisory bodies, policies, standards and goals. Why is it important? Cultural competence requires an organisation-wide approach to planning, implementing and evaluating services for clients of...
How to deliver or facilitate clinical, public health or health-related services in a culturally competent manner. Why is it important? Health services will be more effective if they acknowledge and work with clients’ cultural knowledge, prior experience and frames of...
How to equip staff members and other service providers with the requisite attitudes, knowledge and skills to deliver culturally competent services. Why is it important? Cultural competence is not a given; it requires all staff to have access to and support for ongoing... 