How to test your translation with the community

It is important to check your translated resource with the community. You can do this by running a focus group or consulting with key informers.  This will help you find out if any particular words or expressions in the translated resource do not sound natural or are...
Demographic data –  find out more about specific communities

Demographic data – find out more about specific communities

The following is a selection of resources that are available online.  For a more comprehensive list including books and journal articles please search our library catalogue or contact Sabina Tresise, Information Services Coordinator, via phone: 03 9418 9925 or...

Reviewing existing translations – checklist

Using existing translated materials may save you time and money, however to use them successfully it is essential that you review and focus test the materials to make sure they are going to have the effect you are hoping for.   Step 1: Consult with the original...

Cultural competence in planning, monitoring & evaluation

How to ensure that programmatic and operational plans address cultural competence issues, and how to assess the level cultural competence in these plans. Why is it important? Cultural competence in planning, monitoring and evaluation results in services that...

Cultural competence in governance

How to embed cultural competence within your organisation’s advisory bodies, policies, standards and goals.   Why is it important? Cultural competence requires an organisation-wide approach to planning, implementing and evaluating services for clients of...
Speaking with clients who have low English proficiency

Speaking with clients who have low English proficiency

Key questions before you startWherever possible, find out as much as you can about the person with whom you will be speaking. The more you know, the better the information you can provide. Some key questions to ask include: • What languages does the client speak,...

Health literacy – Written communication

Why is written communication important? Health information is an important part of health literacy. Clients and the community need to be able to access, understand and act on health information. A lot of health information is presented in a complex way, and is often...