New language services resources to help improve client communication
We have launched our new Language Services Guide and information sheets to the community on Tuesday 9 December 2014.
People from around the health and local government sector attended the launch for the opportunity to learn more about the resources, as well as hear from our guest speakers about their experiences with language services.
The Language Services Guide and information sheets are designed to support and encourage all agencies, no matter how established or confident they are in their practices, to aim for continuous improvement in their provision of language services.
Almost a decade has passed since we released the Language Services Guide and an update with new examples of language service initiatives is timely and necessary. With Victoria becoming a more linguistically diverse State, the need for such a guide is greater than ever. The Guide showcases examples, in the form of case studies contributed from organisations across Victoria, of ways to approach and implement language services.
The language services information sheets have proven very popular in the past and these have been updated in response to sector demand and developments in language service policy. These information sheets provide useful information on how to effectively engage with language services.
Related Information
Connecting with communities using Health Literacy principles
Plain language is essential for effective communication. When health information is presented in plain language, it is easier for people to understand. This is particularly important when dealing with diverse communities where English may not be the first language for many residents.
The Arthur Kleinman Explanatory Model
This model was first proposed by Arthur Kleinman, who developed a set of eight questions to ask a client to learn more about their explanatory model to provide better patient-centered care.
Working with interpreters: troubleshooting and trust-building
Building relationships with clients can be a delicate task. Trust is integral to effectively carrying out our work professionally, but what happens when we bring an interpreter into the scenario? Find out in this article.
A Skilled Way of Checking In
During workshops, we find that questions like “Does that make sense?” often fall short of revealing the true picture. ‘Teach-back’ is a simple yet powerful tool which allows for far better communication. Read this month’s blog to know more about this tool.