Cultural Competence Organisational Review Tool
The Cultural Competence Organisational Review (CORe) tool helps organisations improve their own cultural competence. By improving cultural competence, organisations strengthen their service delivery (access and appropriateness) to people from refugee and migrant communities. The CORe tool empowers organisations to evaluate their own cultural competence. These findings are then used to inform any changes to services, internal procedures or policies needed to strengthen organisational cultural competence. By using the tool, organisations gain an understanding of their current policies and practices related to culturally and linguistically diverse groups. This understanding is gained through a variety of methods including:
- Staff survey
- Document reviews
- Community consultations
- Action planning and implementation
CORe is particularly suited for use by organisations such as community health services with a service delivery component within the health sector. The tool can also be adapted for local government and other service provider settings. CORe was developed in partnership by Merri Community Health Services, The University of Melbourne and the Centre for Culture, Ethnicity and Health.
Hear from our latest #healthliteracy course graduates on how they’ve made their services easier to use.
Kanwal Saleem of CEH’s Multicultural Health & Support Service, recently spoke about ‘Cultural Competence in Sexual Health Care’ and its importance for people from migrant and refugee backgrounds as part of the Learn over Lunch (LoL) series.
CEH has been funded by the Victorian Department of Health to raise awareness about Long COVID in 10 culturally diverse communities across six Local Government Areas. These communities were selected due to the number of COVID-19 cases they recorded in the past year.
CEH is one of three agencies involved in a new state-wide project aimed at encouraging vaccination in CALD Communities: Vaccine Voices.