consumer participation strategies
This table lists a range of strategies that enable current or potential consumers to participate in service planning and decision making. When deciding which strategies to use, you need to consider (a) your organisation’s capacity and readiness to involve consumers in decision making and (b) the consumer group’s capacity to participate at different levels. Additional considerations for CALD communities are included.
Download the PDF version of Consumer Participation Strategies.
CEH has produced a first aid resource in plain English and Arabic, based on St John’s Ambulance DRSABCD Action Plan. CEH worked with community members and a graphic designer to adapt the language and images of the St John’s first aid message for Arabic readers.
This resource outlines how to assess if someone has a life-threatening condition and immediate first aid actions to take. This resource is best used by people who have done a First Aid course but and can also be used to inform the general public. We suggest printing it out for display in public areas such as housing estates, medical and community centres.
Finding a home when you are new to Australia can be difficult, and confusing. Renting, paying bills, finding help in a new system… all present challenges for new arrivals.
Finding a home in Victoria was developed to support people of refugee backgrounds to find their way around the housing system. It includes information on tenants’ rights, how to choose an energy provider, social housing, who can help in case of homelessness… This online booklet was developed in consultation with newly-arrived communities and is published in English, Arabic and Dari. It was developed with funding from the Victorian Department of Health and Human Services.
A non-politically aligned, independent organisation, Médecins Sans Frontières (MSF) has been kicked out of Nauru. MSF was providing mental health care to people being detained as part of offshore processing. The people on Nauru intended to reach Australia, initially....read more
This information has been drawn from a range of healthcare and government websites, to assist with the provision of disability services.read more
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