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CEH has developed three training videos in partnership with the Summer Foundation’s Upskill project.

These videos complement CEH’s Working across cultures in the NDIS workshops, by taking a deeper look at three important tools of cross-cultural communication in the disability sector.

Spase Veljanovski and Sophie Dutertre


Using Teach Back to improve understanding

‘Teach Back’ is an effective technique to promote better communication and shared understanding between a NDIS support coordinator and NDIS participant. In this short video, CEH provides information about the impact of using the ‘teach back’ technique and how to implement it into your everyday practice.

Cultural understandings of disability

Cultural beliefs and understandings about the NDIS affect people’s willingness to participate in the scheme and to disclose information about their circumstances. This video presents interviews with four people living with a disability, or caring for someone who does, talking about their experience of discrimination and its impact.

Working with interpreters

Interpreters are an essential component of any interactions with an NDIS participant who requires them. However, the onus is on the provider to explain the NDIS and its terminology in ways that the interpreter can get across to the participant. Here, CEH provides some tips on how to manage the interpreting interaction.


CEH’s Sophie Dutertre recorded a podcast with Summer Foundation’s Dr George Taleporos as part of the popular ‘Reasonable and Necessary with Dr George’ Podcast series. In this podcast, Sophie and Dr George discuss how cultural understandings of disability affect access to the NDIS.

Languages: English

Resource Type: Audio Video