Health Literacy – Helping clients in COVID-19

Community health organisation cohealth, has been using #health literacy frameworks and tools to make their services easier to use.

As a not-for-profit community health and support service which strives to improve health and wellbeing for all, and lead the way in reducing health inequity in partnership with people and the communities in which they live, they’ve carefully looked at how to communicate effectively with their clients by ensuring information is in plain language and that technology tools are clearly explained and useful to their clients.

cohealth staff continue to participate in CEH’s flagship Health Literacy course which helps them, and hundreds of organisations Australia wide,  develop and implement their plans and processes further.

When COVID-19 struck, cohealth had the infrastructure to quickly adapt and expand the use of technology so they could continue to reach and support their clients in the best manner possible.

This technology has been used to help clients stay in touch when at home and allow them to continue to gain access to health information for their conditions. Other tools such as Echo for Email and Physitrack®  are being utilised to help clients with limited technical knowledge to communicate securely and easily.

cohealth’s aim is not to let vulnerable community members fall through the gaps and miss out on the care and support they need.