Cultural Competence Reflection Tool

Reflecting on your Cultural Competence

The Cultural Competence Reflection Tool (CCRT) is designed to provide you with an indication of your level of cultural competence at the individual practitioner level. Through a process of self-reflection, the CCRT provides an opportunity to explore your cross-cultural skills as well as your attitudes and understanding of issues related to culture, migration, and communication. In doing so, the tool will identify your strengths as well as areas that might require further development.

The CCRT is divided into two parts.

Part A explores values, attitudes and beliefs about cultural diversity. This section is not scored.

Part B includes four domains that are linked to cultural competence:

  • Health Literacy
  • Language Services
  • Service Delivery
  • Organisational Role and Responsibilities

In Part B, each topic includes several statements. Some statements require you to indicate to what extent you agree or disagree with the statement, while others ask how frequently you take certain actions. Together, these statements are intended to facilitate reflection on your knowledge, capabilities and skills.

Cultural Competence Reflection Tool

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Part A explores your attitudes and beliefs, while Part B will be scored to gauge your skills and knowledge. You will be able to save and exit Part B. If you decide to exit, you will be provided an email link to allow you to resume at a later stage. This link will be valid for 30 days from the time you begin the reflection.

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When responding, think about what you believe, understand, and currently do in your daily interactions with clients from migrant and refugee backgrounds – not what you intend to do or think you should be doing. Identifying your current abilities and knowledge will give a more accurate indication of your strengths and gaps. This will make it easier to recognise areas in which you may require further knowledge or training.

Part A is not scored. It is solely an opportunity to reflect on your attitudes and beliefs. Conversely, Part B is scored. After completing the reflection tool, you will receive a PDF report with your score and an explanation of your results. You will also be provided with recommendations for training to address any gaps.

It is important to note that the CCRT is not a test and the scores do not represent an absolute or definitive measure of your knowledge and skills. Rather, they provide a general guide to help you identify your capabilities and areas for growth and improvement. By gaining insight into your strengths and development opportunities, you can become more effective in your work with clients from migrant and refugee backgrounds.

The CCRT can be used in conjunction with the Cultural Competence Assessment for Organisations (CCAO). While the CCAO focuses on assessing cultural competence through policies, systems, and practices at an organisational level, the CCRT looks at workers’ attitudes, beliefs, and skills to assess individual cultural competence. The results of the CCRT can be used to inform the requirements of the CCAO’s Services and Interventions Domain.
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