Cultural Competence Reflection Tool for Practitioners


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Step 1 of 5 - Organisation details


Your Domain Responses and Scores

1. Attitudes, Values and Beliefs

Your views, perspectives and understanding of cultural and social differences.

1.1) I view cultural diversity as a cause for celebration.*
1.2) I am aware that cultural diversity is only one dimension of diversity. There are many other dimensions including gender, sexual orientation, socio-economic status, age and ability levels, which make each person unique.*
1.3) I believe that our values and beliefs are shaped by a range of complex and inter-related influences such as culture, life experiences and our environment.*
1.4) I believe that culture and identity are not static: they evolve and change over time just as individuals change over time.*
1.5) I recognise and reflect on my discomfort and uncertainty when encountering values, beliefs and behaviours that are different to my own. This helps me identify and acknowledge my biases and assumptions.*
1.6) I am aware that everyone has a ‘culture’ and that people tend to regard their own ‘culture’ as the standard or norm.*
1.7) I avoid imposing values and beliefs when they conflict with those of my clients.*
1.8) I am aware that non-verbal communication and body language can differ among cultures. For example, eye contact, hand gestures, personal space, nodding and posture can have different meanings according to different cultures.*
1.9) I understand economic, cultural and environmental migration ‘push’ and ‘pull’ factors and how they affect settlement experiences and outcomes.*
1.10) I believe people from migrant and refugee backgrounds vary in their capacity to adjust and navigate new environments. This is linked to factors such as: cultural views, English language proficiency, literacy levels, pre-arrival experiences, health and mental health status, exposure to racism and discrimination, economic opportunities, education and skills recognition and access to social support.*
1.11) I recognise that power differentials between practitioners and clients may be exaggerated as migrant and refugee clients are more likely to feel disempowered and reluctant to voice concerns or dissatisfaction.*
1.12) I believe that a lack of understanding and respect for cultural differences can result in underutilisation of services and poor adherence to interventions and treatment.*
1.13) Although it is important to build knowledge about different cultures, I believe that each person is an individual. It is therefore important to always check my assumptions, expectations and prior knowledge in my interactions with others.*
1.14) I believe the ultimate goal of cultural competence is to provide the highest quality of services to all clients.*
1.15) I recognise that achieving cultural competence involves a commitment to learning over a lifetime.*