Cultural Competence Assessment for Organisations

1. Organisational Values

Calendar of Cultural and Religious Dates
Department of Home Affairs
https://www.homeaffairs.gov.au/about-us/our-portfolios/multicultural-affairs/about-multicultural-affairs/calendar-of-cultural-and-religious-dates

Creating Inclusive Multi-Faith Workplaces
Diversity Council of Australia
https://www.dca.org.au/sites/default/files/multi-faith_infographic_final_accessible.pdf

Diversity and Inclusion in Images
ACS Publications
https://pubs.acs.org/doi/full/10.1021/acsguide.60107

Diversity as a Core Value – What Does it Mean to Value Diversity?
Employee Experience Magazine
Alex Morris 18 July 2021
https://www.emexmag.com/diversity-as-a-core-value/

YouTube – Diversity Inclusion Belonging
NSW Health
https://www.health.nsw.gov.au/workforce/dib/Pages/default.aspx

3. Communication

Assessing Communication
Judicial Council on Cultural Diversity
https://drive.google.com/file/d/1z6xDdJyQWVY4GIkVMtYErfjsloNObatY/view

Spoken Plain Language Framework
Centre for Culture Ethnicity and Health
https://docs.google.com/presentation/d/1AEhxzL5J6GG2uj1Cev3HC5pFI8DJw9-7Fw8k_9JrLQw/edit#slide=id.g13b9366f6ca_0_121

Guide for Clinicians Working with Interpreters in Healthcare Settings
Migrant and Refugee Partnership
https://culturaldiversityhealth.org.au/wp-content/uploads/2019/10/Guide-for-clinicians-working-with-interpreters-in-healthcare-settings-Jan2019.pdf

Guide to Writing in Plain Language
Royal Children’s Hospital
https://www.rch.org.au/uploadedFiles/Main/Content/ethics/Writing%20Tips.pdf

Health Literacy: A Summary for Clinicians
Australian Commission on Safety and Quality in Health Care
https://www.safetyandquality.gov.au/sites/default/files/migrated/Health-literacy-a-summary-for-clinicians.pdf

Health Literacy Checklist for Written Consumer Resources
North Western Metropolitan Primary Health Network
https://nwmphn.org.au/wp-content/uploads/2017/07/PD003-Health-Literacy-Checklist.pdf

Health Literacy Universal Precautions Toolkit, 2nd Edition
Agency for Healthcare Research and Quality
https://www.ahrq.gov/health-literacy/improve/precautions/toolkit.html

Language Services Policy and Guidelines
Department of Health and Human Services
https://www.dhhs.vic.gov.au/publications/language-services-policy-and-guidelines

Teach Back – in a Hepatitis Consultation
YouTube
Centre for Culture Ethnicity and Health
https://www.youtube.com/watch?v=xKl7-HAopxM

Browse a range of health literacy and communications resources in the Centre for Culture Ethnicity and Health’s Resource Hub
https://www.ceh.org.au/resource-hub/

5. Planning, Monitoring and Evaluation

Consumer Participation in Planning and Decision-making
Centre for Culture Ethnicity and Health
https://www.ceh.org.au/wp-content/uploads/2017/05/consumer-participation-strategies.pdf

Data Collection Standards – Culturally and Linguistically Diverse Communities
Victorian Family Violence Data Collection Framework
https://www.vic.gov.au/victorian-family-violence-data-collection-framework/data-collection-standards-culturally-and

If We Don’t Count It…It Doesn’t Count!
Towards Consistent National Data Collection and Reporting on Cultural, Ethnic and Linguistic Diversity
Federation of Ethnic Communities Councils of Australia
https://fecca.org.au/wp-content/uploads/2020/10/CALD-DATA-ISSUES-PAPER-FINAL2.pdf

Including Diversity Considerations in Service Planning and Delivery
Cultural Perspectives and Multicultural Development Australia
https://www.dsdsatsip.qld.gov.au/resources/dsdsatsip/disability/ndis/cald/op-diversity-considerations.pdf

Standards for Statistics on Cultural and Language Diversity
Australian Bureau of Statistics
https://www.abs.gov.au/statistics/standards/standards-statistics-cultural-and-language-diversity/latest-release

7. Services and Interventions

Cultural Atlas
SBS
https://culturalatlas.sbs.com.au/

Culturally Connected
British Colombia Women’s Hospital and Health Centre
https://www.culturallyconnected.ca/

Cultural Considerations in Health Assessment – Tip sheet
Centre for Culture Ethnicity and Health
https://www.ceh.org.au/resource-hub/cultural-considerations-in-health-assessment-tip-sheet/

Culturally Responsive Clinical Practice: Working with People from Migrant and Refugee Backgrounds
Competency Standards Framework for Clinicians, January 2019
Migrant and Refugee Women’s Health Partnership
https://culturaldiversityhealth.org.au/wp-content/uploads/2019/02/Culturally-responsive-clinical-practice-Working-with-people-from-migrant-and-refugee-backgrounds-Jan2019.pdf

Culturally Responsive Evaluation and Treatment Planning
Improving Cultural Competence
https://www.ncbi.nlm.nih.gov/books/NBK248423/

Health Translations
Centre for Culture Ethnicity and Health
https://www.healthtranslations.vic.gov.au/

Multicultural Mental Health Outcomes and Assessment Tools
Transcultural Mental Health Centre and NSW Health
https://www.dhi.health.nsw.gov.au/transcultural-mental-health-centre-tmhc/resources/multicultural-mental-health-outcomes-and-assessment-tools

Working with Refugees: A Guide for Social Workers
NSW Refugee Health Service and NSW Service for the Treatment and Rehabilitation of Torture and Trauma Survivors
https://www.startts.org.au/media/Resource-Working-with-Refugees-Social-Worker-Guide.pdf