Better Services with Trauma-Informed Care

In our community, approximately one in five people have experienced trauma that hinders their ability to access and benefit from necessary care and services. This is particularly true for refugees, who have often faced traumatic events such as war, violence, persecution, and displacement.

That’s why we’re excited to introduce our new eLearning, “Better Services with Trauma-Informed Care” developed in collaboration with expert Trauma-Informed practitioners from Melbourne’s Supervised Injecting Room.

This course will provide you with a deeper understanding and practical steps to better serve clients with a trauma background, including refugees. Ultimately, it aims to help you create a culture of trauma-informed care at your workplace and improve engagement and outcomes for clients, especially those who have experienced trauma due to their refugee status.

“Better Services with Trauma-Informed Care” will:

  • Explain the impact of trauma on clients’ engagement with service providers, including refugees.
  • Offer practical steps for effectively working with clients who have experienced trauma.
  • Help you foster a positive and proactive workplace culture that is sensitive to people who have experienced trauma, including refugees.

Equipping yourself and your team with this knowledge ensures accessible and beneficial services for all. This includes vulnerable individuals like refugees who have experienced significant trauma.



Some evidence

Five million Australians, out of a total population of 22.6 million, have experienced complex trauma. This number is drawn from studies that were conducted between 1992 and 2010, with the majority of the research dating from 2005-2010.

While the exact number of refugees in Australia experiencing complex trauma is not directly stated in the search results, it is well-documented that refugees and asylum seekers are typically exposed to multiple potentially traumatic events in the context of war, persecution, and displacement.

Many adults and children from refugee-like backgrounds have experienced trauma, conflict, family separation, and significant human rights violations, according to the Australian Refugee Health Practice Guide