Projects
The Arthur Kleinman Explanatory Model
This model was first proposed by Arthur Kleinman, who developed a set of eight questions to ask a client to learn more about their explanatory model to provide better patient-centered care.
Addressing challenges to work cross culturally; new cultural competence bundles
When there are gaps in cultural awareness and language, there are more misunderstandings, biases and sometimes compromised health outcomes. The good news is that there is so much we can do to be more prepared.
Reflect and and reset for 2024
Have you set your goals for 2024? Time is often the greatest barrier to reflection, so while the pace is a little slower as we enter the new year, it’s the perfect opportunity to reflect and set our goals for the months ahead.
Working with interpreters: troubleshooting and trust-building
Building relationships with clients can be a delicate task. Trust is integral to effectively carrying out our work professionally, but what happens when we bring an interpreter into the scenario? Find out in this article.
A Skilled Way of Checking In
During workshops, we find that questions like “Does that make sense?” often fall short of revealing the true picture. ‘Teach-back’ is a simple yet powerful tool which allows for far better communication. Read this month’s blog to know more about this tool.
Working with people from migrant and refugee backgrounds
The Cultural Competence Reflection Tool (CCRT) for practitioners provides an opportunity for workers to reflect on their knowledge and skills in relation to working with clients from migrant and refugee background.
Assess your individual cultural competence
The Centre for Culture Ethnicity and Health (CEH) has developed the Cultural Competence Reflection Tool (CCRT). CCRT is an online resource that is designed to gauge individual workers’ cultural competence across several domains. The domains include: attitudes and...
Better Services with Trauma Informed Care
Five million Australians, out of a total population of 22.6 million, have experienced complex trauma. But you can’t tell by looking at them who has experienced trauma and most won’t come out and say it until they trust you.
Don’t forget the final step – debrief with your interpreter
An important aspect of working with interpreters is debriefing. Interpreters frequently tell us, they really value a briefing well done.So don’t be afraid of providing feedback at the end of the engagement.
Avoiding harmful stereotypes
Ever caught yourself making broad assumptions about people or things based on limited info? That’s called generalisation. But one should never judge a book by its cover or make assumptions based on stereotypes.
Project .05 – It’s a Wrap!
On Monday, 29 May, exactly 10 months after it began, Project .05’s incredible journey came to an end at Fitzroy Town Hall, amidst a fitting celebration which showcased its outstanding achievements over the past year.
Health Translations awarded 3-year funding
CEH is delighted to announce that the Department of Health has agreed to further funding of Health Translations for the next three years.
Cultural Competence Pulse Check: Assessing Your Skills and Levelling Up
Working with migrant and refugee communities can be a deeply rewarding experience, but it can also present unique challenges that require a high level of cultural understanding.
Australian Multicultural Health Collaborative
A hybrid event ‘Unmasked: Racism and Discrimination as Determinants of Health Inequity’ was convened as the first public event for the Collaborative. Speakers from Australia and the UK discussed their perspectives on this issue.
Self-reflection: The key to skill improvement and easing difficult conversations
By the CEH training team Looking inward to reflect on your work and interactions with clients can be helpful for improving your skills, making tough conversations easier, and ultimately leading to more satisfying work. Even though it can be tough to find time for...
Assess your organisation’s cultural competence
The Centre for Culture Ethnicity and Health (CEH) has developed a Cultural Competence Assessment for Organisations (CCAO). This comprehensive online tool enables organisations to assess their level of cultural competence. It does this by asking agencies to explore the...
The Art of Collaboration: Tips for Establishing Trust with Interpreters
By the CEH training team Collaborating with Interpreters - Avoiding Issues and Building Trust Working with interpreters is generally straightforward, and clients are usually satisfied with the service. However, occasionally things don't go as planned, and both you and...
Cultural diversity at CEH
Cultural Diversity Week 2023 is an opportunity to reflect on how we think and act on diversity and inclusion. Diversity is more than eating food from other places (though that is delicious and delightful). To embrace diversity is to seek to understand different ways...
How to find high quality translated health information!
By: The CEH training team How to find high quality translated health information! Finding health information One of the most common questions we get here at CEH is, ‘where do I find information on health translations?’ We can understand that looking for accurate and...
Checking for understanding in a diverse world!
By: The CEH training team (Siri, Jolyon, and Andrea) Sarah, a disability worker, sat at the kitchen table of an elderly Chinese man, Mr. Chen. Mr. Chen had mobility issues and was having difficulty getting around his home. Sarah was there to discuss his options for...
Let’s do it all again in 2023!
By: Bernice Murphy, CEH Manager 2022 has been another busy and exciting year at CEH with lots of interesting discussions, new approaches and improvements to our ongoing work. We’ve said farewell to some staff and welcomed new ones, projects have started and finished,...
The simple practice of self-reflection
By: CEH training team New year’s resolutions have never been my thing. I believe in change that happens over time. By taking the time to self-reflect, grow awareness and make small shifts, we can create a big outcome. In 2022, many days have passed skilfully helping...
10 December Human Rights Day!
10 December International Human Rights Day! By: Bernice Murphy, CEH Manager At CEH, we all try to play our small part in redressing human rights inequity through our work, by working with communities to empower them, by advocating to government where inequities exist,...
Celebrating a wrap for the CEH Drop the Jargon Day campaign for 2022!
Celebrating a wrap for the CEH Drop the Jargon Day campaign for 2022! By: Jolyon Burford, Trainer & eLearning Developer Our Drop the Jargon Day campaign for 2022 is officially wrapped. We'd like to say a big thank you to everyone who contributed. Our annual...
Plain language: is your focus on readability dating your practice in the 1970s?
Plain language: is your focus on readability dating your practice in the 1970s? By: Jolyon Burford, Trainer & eLearning Developer Research from 2015 told us that Australian health Websites were written on average at about a year 12 level. A lot of work has been...
What Makes My Work as a Facilitator Meaningful?
What Makes My Work as a Facilitator Meaningful? By Eman Al-Dasuqi. Most of us want a rewarding work experience. Especially when we spend most of our waking life working! So, what makes work meaningful? I‘ve been asking myself this question ever since I was a young...
It’s official. Plain language + translations = happier consumers
It’s a grand day when research supports what we know intuitively. For many years we at CEH have been advocating for writing in plain language for translation and were thrilled to see research from Macquarie University that supports what we’ve known from practice...
Raising awareness about Long COVID – in over 20 languages
In partnership with CALD communities, CEH has produced simple resources in over 20 languages to raise awareness about Long COVID.
WORLD HEPATITIS DAY – July 28, 2022
Over two-thirds of people in Australia living with Chronic Hepatitis B (CHB) are born overseas.
CEH Blog – Why do consumers find it so hard to use health services?
Why do consumers find it so hard to use health services?
Refugee Week 2022
North Richmond Community Health (NRCH) celebrates #RefugeeWeek June 19– 27, 2022
CEH Blog – Health Literacy with Siri
CEH’s Siri share’s her journey with health literacy and how it can assist organisations to improve their services.
June Health Translations Newsletter
We have just published the Health Translations June news with the latest multilingual resources,
CEH Training Blog – Interview with Bicultural Counsellor Iman Al Alami
In this month’ Blog Eman interviews Bicultural Counsellor Iman Al-Alami, who shares with us how she become a counsellor and gives us insights into reducing bias’s in mental health therapy.
May Health Translations Newsletter
The May 2022 Health Translations newsletter has arrived! Check it out for the latest multilingual resources for Victoria’s multicultural communities.
VicHealth funding to support young people
We’ve been selected by VicHealth for a ‘community engagement expertise to reduce alcohol harm’ grant to work with young people of African background in the City of Yarra.
CEH Training Blog – Cross-Cultural Communication & Me
The Multicultural Health Support Service (MHSS) has received funding for three years from July 2022 to June 2025 to continue our services to address blood borne viruses and sexually transmissible infections in culturally and linguistically diverse communities.
Multicultural Health & Support Service receives three year funding
The Multicultural Health Support Service (MHSS) has received funding for three years from July 2022 to June 2025 to continue our services to address blood borne viruses and sexually transmissible infections in culturally and linguistically diverse communities.
healthtranslations.vic.gov.au has changed!
We’re is excited to launch the new look and improved Health Translations website for a more superior online experience, making it easier to find multilingual resources in more than 100 languages.
Watch the 2022 MHSS Workforce Development Forum
On Wednesday March 9, the Multicultural Health & Support Service (MHSS) team hosted an online forum for workers on ‘The Impact of COVID-19 on Sexual & Reproductive Health in Migrant & Refugee Communities’. If you missed out, you can now catch up by watching a recording of the forum.
CEH Training Blog – Discussing Sensitive Topics with clients
In this month’s edition of the CEH Training Blog, Eman looks at how to discuss sensitive topics with clients from refugee & migrant backgrounds
Welcome to our Healthy Families project team
CEH is excited to welcome Faiza Mahat and Omar Elmi to the newly formed Healthy Families (Vaccine Ambassadors program ) team.
CEH Training Blog – Working with the South Sudanese Community
In this month’s edition of the CEH Training Blog, Eman is joined by one our past amazing bicultural professionals, Anyaak Abiel. Anyaak shares his insights into working with the South Sudanese community.
The Multicultural Health & Support Support Advisory Body is HERE!
We are delighted to announce that this week, our much-loved community-led initiative, M-CAN (Multicultural Community Action Network), has finally CHANGED into the Multicultural Health & Support Service (MHSS) Advisory Body.
We’re improving the Health Translations website
We’ve been listening to your feedback and are working to improve the Health Translations website to give you a better online experience, making it easier to find translated health and wellbeing information.
Long COVID project receives 6 month extension
We’re excited to announce that CEH’s Long COVID project has received a six month funding extension. It is funded by the Victorian Department of Health.
Knock knock. Who’s there? Your duty of care with interpreters.
In this Month’s Trainer Blog, Eman is sharing with us a story about assessing the need for an interpreter.
Knock knock. Who’s there? Your duty of care with interpreters.
Nadia didn’t get an interpreter during a medical appointment and was left feeling confused and uninformed about her health.
It’s a common issue, but how did this happen to Nadia?
Centre for Excellence in Rural Sexual Health (CERSH) presents their 2021 Professional Development Day/Conference
Workforce development session.
CERSH in partnership with CEH (MHSS) and Sunraysia Mallee Ethnic Communities Council (SMECC) are working closely with the Mildura’s diverse community to target the rise in syphilis. Sexual health community education to the diverse communities.
“The key to effectively engage communities in sexual health is building strong partnerships.”
Just like 2020, this year hasn’t been easy. With the ongoing pandemic and uncountable lockdowns Victoria experienced, 2021 has been indeed a challenging year. The year has forced most people working in the health sector to adapt to new realities. However, by looking at how much progress MHSS has made in the span of a year is amazing!
ISANA Conference 2021
The 32nd International Education Association (online) conference was held of the 1st 2nd and 3rd December 2021.
In this conference Aditi Sharma presented on the -International Students Sexual health network (ISSHN) – where to from here?
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