How to ensure that programmatic and operational plans address cultural competence issues, and how to assess the level cultural competence in these plans. Why is it important? Cultural competence in planning, monitoring and evaluation results in services that...
How to embed cultural competence within your organisation’s advisory bodies, policies, standards and goals. Why is it important? Cultural competence requires an organisation-wide approach to planning, implementing and evaluating services for clients of...
Key questions before you startWherever possible, find out as much as you can about the person with whom you will be speaking. The more you know, the better the information you can provide. Some key questions to ask include: • What languages does the client speak,...
On 15 February 2016, I spoke on 612 ABC Brisbane Afternoons with Kelly Higgins-Devine about cultural appropriation and privilege. Our discussion was followed by discussion with guests: Andie Fox – a feminist and writer; Carol Vale a Dunghutti woman; and Indigenous...
How to deliver or facilitate clinical, public health or health-related services in a culturally competent manner. Why is it important? Health services will be more effective if they acknowledge and work with clients’ cultural knowledge, prior experience and frames of...
How to equip staff members and other service providers with the requisite attitudes, knowledge and skills to deliver culturally competent services. Why is it important? Cultural competence is not a given; it requires all staff to have access to and support for ongoing...
How to identify and allocate the resources needed to plan, deliver and evaluate culturally competent services. Why is it important? Culturally competence requires financial and personnel resources. Without a supportive infrastructure, it may be considered an add-on...
How to support the effective and culturally appropriate exchange of information between your organisation and its clients, and between staff members. Why is it important? Culturally competent communication is critical for all aspects of service delivery. It can...
This resource is also available in pdf. Download Recruiting bilingual staff Access other tip sheets in this series Policy context Victorian Government language services policy recognises bilingual staff – along with interpreters and translations – as a valuable part...
This resource is also available in pdf. Download Planning for translation Access other tip sheets in this series Information for staff in funded agencies who are responsible for working with accredited interpreters. It provides basic information related to...
