03 9418 9929 enquiries@ceh.org.au

NDIS and CALD Communities

NDIS Resources

The following resource lists have been developed to assist practitioners working in the generalist disability, community, ethno-specific and multicultural service sectors find information, services and resources to improve engagement with and outcomes for CALD communities under the NDIS.

They provide practical tips and ideas about connecting with CALD communities and stakeholders, collaboration and partnerships and information dissemination avenues. Topics include:

  • Data and statistics
  • Training
  • Resources and tools
  • Key organisations
  • Networks and programs
  • Service and resource directories
  • Research and publications

These resources can be used to:

  • Analyse CALD populations and disability in different regions
  • Access training, research and tools on how to work more effectively with CALD communities
  • Establish contacts with key ethno-specific, multicultural and disability services and stakeholders
  • Find bilingual workers and translated information on disability and the NDIS.



CEH Is Always Looking To Improve

If you have any feedback for our NDIS resource list, please get in touch at
enquiries@ceh.org.au or (03) 9418 9929.

Category Download PDF
Resources and Tools
CEH Produced Resources
Data and Statistics
Research and Publications
Service and Resource Directories
Key Multicultural Organisations
Key Ethno-specific Contacts
Key Programs
Networks and Committees
Additional Useful Contacts
Key National Disability Organisations
Key Multicultural Disability Organisations



Part 1 of CEH’s interview with Extended Families about their transition with the NDIS:

Part 2 of CEH’s interview with Extended Families about their transition with the NDIS:

Part 3 of CEH’s interview with Extended Families about their transition with the NDIS:

Part 4 of CEH’s interview with Extended Families about their transition with the NDIS:

An interview with Diana Sterjovska from the Macedonian Community Welfare Association, which looks at how the agency is adapting to the NDIS and explores effective community engagement approaches:


How services are responding to the needs and preferences of CALD communities in the NDIS:



CEH provides a range of practical and specialist training to build the capacity of disability agencies to provide more effective, accessible and responsive services to CALD clients and communities. Our training uses adult learning principles and our modules are interactive and outcome focused.
All training is provided free of charge to NDIS registered disability providers in Victoria until end 2018.

Resources and Tools


The following list provides links to a comprehensive range of resources to help practitioners find information on how to deliver more accessible, inclusive and responsive disability services to CALD communities. The list includes good practice guides, fact sheets, toolkits and resource booklets.

CEH Produced Resources


CEH develops resources for CALD communities and practitioners working in the disability service sector. To date we have developed a Glossary of NDIS and disability terms and a calendar of CALD celebrations and events.


Data and Statistics

Collecting and analysing data is important as it allows you to find out about the communities that live in your area, the population groups that are currently accessing your services and the groups that could potentially be missing out on your services. By comparing the demographics of your existing client base with the demographic composition of your area, you will be able to identify gaps. For example, if your organisation mainly works with people from English speaking backgrounds but you are located in an area with high numbers of newly arrived refugees that are affected by physical and mental health issues, this could represent a significant service gap. By understanding who is currently utilising your services and who isn’t, you can develop targeted and tailored strategies to increase access to your services. This could include consulting with priority CALD groups to develop strategies to raise awareness of your services or forming partnerships and collaborating with key community stakeholders to establish referral protocols. The following data and statistics resource list provides links to a comprehensive range of statistical information on variables such as: country of birth, language spoken, English language proficiency, age, year of arrival, need for assistance with core activities and income support relating to disability. This will allow you to identify and analyse the size, profile and characteristics of CALD communities living in your region and develop tailored engagement plans accordingly. 

Data on CALD Communities and Disability

Research and Publications

The following list provides links to a range of research papers and project reports on disability issues in CALD communities. Topics include barriers to service access for CALD communities, CALD communities and the NDIS, culturally proficient service delivery, disability and refugee communities and carers from CALD backgrounds.

Service and Resource Directories


Service and resource directories are tools to help you connect with services and stakeholders that can facilitate engagement with people from CALD backgrounds. They provide links to a range of bilingual supports such as medical and allied health practitioners, care workers and ethno-specific and multicultural services, clubs and associations.

Many of the directories provide search functions that allow you to search by language, gender and location. This can help you to establish links with local bilingual practitioners and services in order to more effectively respond to the language and cultural needs of people from CALD backgrounds. This can be useful if you are helping clients gather evidence for their diagnosis or if you are linking clients to appropriate services and supports.

We have also included directories to help you find translated information on disability and the NDIS, ethnic media and key multicultural events and dates. 

Key Multicultural Organisations

The following list provides information about key multicultural organisations that deliver community programs, capacity building projects, education, training, resources and direct services to CALD communities. It includes peak bodies that are involved in policy and advocacy work, organisations that provide support to refugee and newly arrived communities, CALD youth, ageing migrant populations, women and families as well as agencies that work with mainstream services to increase their cultural competence in areas such as health, mental health and settlement.
Establishing links with multicultural organisations can assist you to find out about:

  • the profile of CALD communities in different regions;
  • issues affecting CALD communities;
  • key contacts and stakeholders such as community and spiritual leaders and ethno-specific agencies;
  • important groups, networks and events;
  • relevant resources; and
  • effective information dissemination channels.

This can be useful in developing communication and engagement plans and in initiating projects or partnerships that address unmet needs and issues.

Key Ethno-specific Contacts

Since CALD communities face numerous barriers to accessing services, it is important for organisations to work together to facilitate access to disability services for people from CALD backgrounds.
Multicultural and ethno-specific agencies provide:

  • direct support to migrant and refugee communities;
  • have an understanding of the issues affecting their communities;
  • have links with key stakeholders; and
  • well established communication channels for disseminating information.

Connections and partnerships with CALD organisations and networks are vital to increasing your understanding about different communities and in facilitating effective engagement with CALD groups.
The following resource list provides ideas about the types of stakeholders you could consider establishing links with such as key agencies, community leaders, networks and ethnic media. By connecting and collaborating with key stakeholders, you will be more effective in reaching CALD communities and addressing service access barriers.


Key Programs

The following list provides information about some of the key programs at national and state levels that deliver services and initiatives to CALD communities, including newly arrived refugee populations. Having an awareness of the types of services different cohorts are utilising will provide you with ideas about which stakeholders you may wish to establish connections with. Having links with key stakeholders provides opportunities to join networks and groups, collaborate, form partnerships and undertake more targeted information dissemination.


Networks and Committees

The following list provides information about key networks and committees covering settlement and refugee issues, inclusion, disability and health in CALD communities. These groups often meet regularly to share information and resources, host forums and events, provide specialist advice and advocate on issues affecting CALD communities.
They are usually made up of a range of stakeholders with an interest in a particular area including practitioners with specialist expertise, workers from mainstream, multicultural and ethno-specific organisations, community and spiritual leaders and local government representatives.
Having an awareness of networks and committees that address issues affecting CALD communities is important as it means you may be able to join a specific network as a member. Alternatively, you could approach a network and request to deliver a presentation about your services or particular initiatives. Being a part of the dialogue on issues affecting CALD communities allows for a better understanding of those issues as well as opportunities to develop new relationships and contribute to solutions.


Key National Disability Organisations

The following list provides information and contact details for a number of key national disability organisations. The list includes peak bodies whose role is to provide and share information, conduct research and development, advocate for change together with its membership and educate the community about the disability sector.

Key Multicultural Disability Organisations

The following list provides information and contact details for a number of key multicultural disability organisations at national and state levels. The list includes peak bodies that are involved in advocacy and policy work, research and sector development as well as direct service organisations that deliver disability programs and projects for CALD communities.

Establishing links multicultural disability organisations is important as they can provide you with relevant information, advice, resources and training on disability in CALD communities as well as facilitate access to appropriate disability services for CALD clients. They also provide avenues for disseminating information to the broader disability and multicultural service sectors.

Additional Useful Contacts