Language Services Guide
The Language Services Guide is designed to support and encourage all agencies, no matter how established or confident they are in their practices, to aim for continuous improvement in their provision of language services.
Almost a decade has passed since we released the last Language Services Guide and an update with new examples of language service initiatives is timely and necessary.
With Victoria becoming a more linguistically diverse State, the need for such a guide is greater than ever. The Guide showcases examples, in the form of case studies contributed from organisations across Victoria, of ways to approach and implement language services.
This resource was developed in consultation with newly-arrived Syrians and Iraqis living in the Hume & Whittlesea area.read more
‘Teach-back’ enables better communication by inviting health practitioners to ask patients, to repeat key information verbally back to the practitioner to ensure mutual understanding and facilitate better care.read more
If you are using existing translated materials, you need to first check whether the content and meaning of the resource is what you are after.read more
A summary of tips to help you test your translation with the community . This will help your resource be more culturally appropriate, accurate and relevant to your target audience.read more
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