Language Services Guide
The Language Services Guide is designed to support and encourage all agencies, no matter how established or confident they are in their practices, to aim for continuous improvement in their provision of language services.
Almost a decade has passed since we released the last Language Services Guide and an update with new examples of language service initiatives is timely and necessary.
With Victoria becoming a more linguistically diverse State, the need for such a guide is greater than ever. The Guide showcases examples, in the form of case studies contributed from organisations across Victoria, of ways to approach and implement language services.
‘Teach-back’ enables better communication by inviting health practitioners to ask patients, to repeat key information verbally back to the practitioner to ensure mutual understanding and facilitate better care.read more
A guide around the issues of managing employees who agree to use their language other than English (LOTE) in the workplace. These employees can supplement the work carried out by qualified interpreters.read more
Translation means converting written information from one language into another. Conversion is not restricted to written text. Learn about best practice translations and tips on how to conduct a culturally-appropriate translation.read more
An interpreter is a professional who is qualified to convert speech accurately and objectively into another language and required to act in accordance with a code of ethics. Learn more about interpreting and where to find an interpreter.read more
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