Help Sheets: Building Culturally inclusive Social Support Groups
Opening English-speaking Social Support Groups (SSG) to people with no or low English proficiency can be challenging, and staff and volunteers may find themselves at a loss when trying to ensure participants feel welcome and included. Language specific SSG will always have a place and provide great value and connection for participants. However, there are not always groups available for every language or cultural group, there can be long wait lists for these groups and there will always be people who wish to join an SSG that is not CALD specific. Building culturally inclusive SSG have multiple benefits to the group, participants and for wider community cohesion.
To assist SSG understand the different elements that support group to be culturally inclusive the EMR Alliance and the Centre for Culture, Ethnicity and Health have worked together to develop a series of Help Sheets.
The Help Sheets are based on interviews and observations conducted with SSG in the Eastern Metropolitan Region in the second half of 2016. Interviews were conducted with Access and Support Workers, SSG Coordinators, participants and their families. A Consultation Report outlining these discussions and findings can be found here.
The Help Sheets should also be considered in conjunction with the EMR Alliance Connecting the Pieces video and resource that explains the unique aspects of diversity, person-centred care and the relationship between these approaches.
Access the Help Sheets here
CEH has produced a first aid resource in plain English and Arabic, based on St John’s Ambulance DRSABCD Action Plan. CEH worked with community members and a graphic designer to adapt the language and images of the St John’s first aid message for Arabic readers.
This resource outlines how to assess if someone has a life-threatening condition and immediate first aid actions to take. This resource is best used by people who have done a First Aid course but and can also be used to inform the general public. We suggest printing it out for display in public areas such as housing estates, medical and community centres.
Finding a home when you are new to Australia can be difficult, and confusing. Renting, paying bills, finding help in a new system… all present challenges for new arrivals.
Finding a home in Victoria was developed to support people of refugee backgrounds to find their way around the housing system. It includes information on tenants’ rights, how to choose an energy provider, social housing, who can help in case of homelessness… This online booklet was developed in consultation with newly-arrived communities and is published in English, Arabic and Dari. It was developed with funding from the Victorian Department of Health and Human Services.
This information has been drawn from a range of healthcare and government websites, to assist with the provision of disability services.read more
This fact sheet helps clarify when interpreting services are funded by the NDIA for people with a disability and English language needs.
It borrows extensively from the excellent resource developed by Amparo Advocacy Inc in Queensland: Accessing interpreting or translation services for NDIS participants (see reference in Further Reading at the end of this Fact Sheet).
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