CEH presents monthly professional development workshops for health, government and community sector employees. Below is a list of workshops for the first half of 2012. Workshop details for the second half of the year will be announced in February.
Workshops are held at our head office in Carlton. Click here for directions.
All workshops cost $150 and include morning tea and lunch.
Places are limited, so book now! Register for an upcoming workshop.
2012 workshops (Feb - June)
Developing a comprehensive language services response
Wednesday 21 March, 9am – 2pm
A comprehensive organisational approach to language services is vital for providing high quality care to migrants and refugees with low English proficiency.
This workshop takes you through the various elements involved in language services planning and delivery: staff training, dedicated resources, quality measures, policies and procedures, and promoting language services.
The workshop covers:
- An outline of government policy on language services, and their implications on your organisation
- Implementing strategies to improve the quality of language services
- Identifying how organisational systems can support language services.
Register for this workshop
Improving cross-cultural communication
Wednesday 18 April, 9am – 2pm
Establishing effective communication with CALD clients at first contact is essential. This workshop provides reception and client service staff working in health and community organisations with strategies and skills to appropriately engage with individuals who have low English proficiency.
At the end of the workshop, participants will be able to:
- Identify key principles of effective cross cultural communication
- Appreciate different aspects of verbal and non-verbal communication styles
- Assess the need for an interpreter
- Implement strategies for effective communication with clients from CALD backgrounds
Register for this workshop
Social marketing in a multicultural society
Wednesday 2 May, 9am - 2pm
Social marketing applies marketing concepts and techniques to change people’s behaviour and improve health outcomes. A multilingual and multicultural society requires a carefully targeted marketing strategy.
This workshop helps you place a multicultural lens over your next social marketing campaign. You will learn how to prioritise target audiences and select the most effective messages and channels for each audience.
You will become familiar with:
- How to obtain insight into the beliefs, values and behaviours of your target audience
- How to adapt your message and strategy to the needs of your audience
- Choosing culturally relevant media and communication channels
- Ways to evaluate your campaign
Consumer participation and CALD communities
Wednesday 16 May, 9am – 2pm
Meet the specific needs of your CALD clients effectively by involving them in the planning, implementation and evaluation of health and community services. This workshop provides participants with strategies to ensure an inclusive participation approach, highlighting the barriers and enablers to interacting and engaging with CALD consumers.
This workshop will familiarise you with;
- understanding the links between culture, diversity, health and CALD consumer participation
- identifying principles and strategies for inclusive consumer and community participation
- barriers and enablers to consumer participation within CALD communities
Register for this workshop
Culturally competent palliative care
Wednesday 20 June, 9am – 2pm
In a multicultural society, there is a growing need for palliative care organisations and staff to deliver culturally appropriate services for CALD patients. Understanding differing beliefs toward illness, death and dying will enhance the palliative care worker’s approach and promote service delivery that is both respectful and sensitive to the needs of patients and their families.
Key learning outcomes:
- Recognising cultural diversity concepts and terminology and the links between culture and health
- Identifying barriers to working effectively with cultural and linguistic diversity in service delivery and strategies to overcome these
- Understanding the importance of using interpreters and improve skills in working with interpreters in palliative care settings.
Register for this workshop
Enquiries
For all enquiries, please contact our office on (03) 9342 9700 or email training@ceh.org.au.