We cover an extensive range of topics related to cultural competence.

Modules are tailored to your needs. They can be combined or presented as a series if requested. 

Introductory

Introduction to cultural diversity

Explore your own culture, identify points of cultural difference, and understand the impacts of migration and settlement. This is a useful module for staff inductions.

Effective Cross-Cultural Communication

Working with interpreters

This training helps health and community workers to develop skills in working with interpreters and clients who have a low level of English proficiency.

Working with interpreters to best effect

This training builds the expertise required to work with interpreters in a highly effective way to maximise practitioner /client communication and manage complex interpreting situations.

Appropriate for: Staff with experience in working with interpreters.

Cross-Cultural Communication for Frontline Workers

This training provides strategies and skills for communicating effectively with people who do not speak English or who have a low level of English proficiency.

Appropriate for: Reception and client services staff.

Writing for Effective Cross-Cultural Communication

Writing effectively for a diverse audience is part of all services in the health, local government and community services sectors. This workshop builds skills in written communication with CALD clients and communities, to ensure your message is well-pitched and reaches your target audience.

Appropriate for: Health, community and local government staff.

Culturally Inclusive Programs and Services

Evaluation Planning for CALD Community Projects

Good project evaluation tells us more than participation numbers. This training provides skills in designing an evaluation plan that makes use of appropriate research methods, data sources and collection tools.

Appropriate for: Program and project staff with some experience in evaluation design.

Culturally Competent Health Promotion

This training focuses on cultural competence in the application of health promotion principles and frameworks. It provides skills to design culturally appropriate health promotion strategies that are well informed, appropriately targeted and responsive.

Appropriate for: Health promotion and project coordinators.

Sustained Engagement with CALD Communities

Meaningful engagement is essential for high-quality program planning, delivery and evaluation. This training provides strategies for sustained and innovative engagement with your target communities, and methods to account for cultural considerations within the engagement strategy.

Appropriate for: Program and project coordinators and community engagement officers.

Consumer Participation and Culturally Diverse Communities

Active involvement of consumers from refugee and migrant backgrounds is integral to responsive and appropriate healthcare. This training provides strategies and skills in effective consumer participation.

Appropriate for: Program and project coordinators.

Social Marketing in a Multicultural Society

Social marketing applies marketing concepts and techniques to the area of health education. This training provides skills in reaching CALD communities through social marketing with effective messaging and use of appropriate communication channels.

Appropriate for: Health promotion and communications staff.

Negotiating Between Health Beliefs

This training provides strategies and methods for practitioners to negotiate between health beliefs with CALD patients/clients to improve health outcomes.

Appropriate for: Health practitioners

Culturally Inclusive Health Assessment

This training develops health workers’ skills and knowledge on conducting culturally appropriate and inclusive assessment when working with clients from refugee and migrant backgrounds.

Appropriate for: Health practitioners.

Cultural Diversity and Palliative Care

This training provides palliative care staff and volunteers with skills to provide culturally appropriate services for patients from refugee and migrant backgrounds.

Appropriate for: Palliative care staff and volunteers.

Culturally Responsive Organisations

Cultural Competence

This training provides skills to improve organisation-wide responsiveness to CALD clients and communities by integrating cultural competency strategies into services, programs and systems.

Appropriate for: Managers and senior staff.

Health Literacy

Health literacy is a state and federal health policy priority, aiming to improve individuals’ capacity to understand and apply health information by building the skills of the health workforce. This training provides strategies to review practices and systems to improve individual and organisational health literacy.

Appropriate for: Managers and senior staff.

Strengthening Language Services

This training assists organisations to implement a comprehensive language services strategy that will improve quality of client care and health outcomes, increase access to services and ensure both client and practitioner satisfaction.

Appropriate for: Managers and senior staff.

Let’s talk about sex: Blood-Borne Viruses (BBV) and Sexually Transmissible Infections (STI)

This workshop provides an overview of the various perceptions, beliefs and barriers that exist in migrant and refugee communities in relation to sexual health issues, particularly HIV, hepatitis B and C, and STIs.

Appropriate for: Health practitioners.

Sexual health and CALD communities

The Multicultural Health Support Service (MHSS) is a program of CEH. MHSS assists refugee and migrant communities better understand issues of sexually transmissible infections and blood-borne viruses. It also offers training and resources to mainstream health service providers.

Understanding the impact of stigma on the health of our clients

Stigma is an important concept to understand when working with clients from migrant and refugee communities. This workshop will support participants to understand stigma, its impact on your client’s help-seeking behaviour, addressing sensitive issues and their overall health outcomes.

Appropriate for: Health and community services staff.

Problem gambling and CALD communities

The Multicultural Gambler’s Help Program (MGHP) is a part of CEH. It offers free organisational training for community organisations. Training covers a range of issues relating to problem gambling and CALD communities, including:

• Pathways to problem gambling
• Risk and protective factors
• Signs and impacts of problem gambling
• Cultural and religious perceptions and practices
• Problem gambling and refugee communities
• Practical strategies to support and assist individuals and families affected by problem gambling
• Partnerships and community engagement.