Training Programs

to improve health outcomes for

migrants & refugees

We offer practical and specialist training to assist your organisation, your staff and your systems to be more responsive to clients from migrant and refugee backgrounds

Why train with us?

Our training develops cultural competence by sharing the best available knowledge.  Our training challenges and changes attitudes and increases people’s capacity for action. 

We can assist you to:

  • be aware of your cultural values and how they impact your work
  • build your awareness and acceptance of cultural differences
  • recognise that people from different cultures have different ways of communicating, behaving, interpreting and problem solving
  • recognise that cultural beliefs impact on client’s beliefs, help-seeking activities and practices,
  • improve interactions with care professionals and health and wellbeing outcomes.

Our training uses adult learning principles and we ensure our modules are interactive and outcome-focussed.

We recognise that training participants, like you:

  • are independent, self-directed learners
  • have accumulated knowledge from work-related activities, family and community responsibilities, and education and training
  • are goal-oriented and value a structured learning program with clearly defined elements
  • are relevancy-oriented and respond best to learning that is applicable to their work or other responsibilities

Types of training

Cultural Competence

Training at CEH

These are workshops which are delivered monthly at our offices at  the Centre for Culture, Ethnicity & Health (CEH), 23 Lennox Street, Richmond, Melbourne Australia.
These trainings cover a range of topics including an introductory workshop to cultural competence and an introduction to health literacy principles.

Language Services

Training at your workplace

We can tailor a training program to the needs of your workplace. Our workshops will help your staff to understand and overcome specific challenges relating to their work with clients from diverse backgrounds. We work with staff at all levels, from new employees to management, frontline and service delivery staff. Not sure what kind of training you’re after? Browse through our available training or ask us.  

Sexual Health

Education Session

We provide free education sessions to refugees, migrants and asylum seekers about blood borne viruses (BBVs) and sexually transmissible infections (STIs).We can include topics that look at sexual health, puberty & adolescence, healthy relationships, harm minimisation of alcohol and other drugs. If you are interested in a topic that is not listed, please contact us to see if we are able to build a session that suits your needs.


Health Literacy Course

You can help improve the health and wellbeing of people in Australia by implementing health literacy strategies at your organisation. Health literacy refers to the degree to which individuals have the capacity to obtain, process, and understand basic health information. The Health Literacy Course provides your organisation with strategies, knowledge and skills to respond to health literacy at the client/provider through to organisational levels.

Online training – now available! 

‘Introduction to Cultural Competence’ is our new online training module. This interactive training will help you to be more culturally responsive and confident when working with a range of diverse people.

Duration: 30-40 minutes.

Suitable for: Health, community and government workers working with clients from culturally and linguistically diverse (CALD) backgrounds.

Price: $45 per learner. Special rates apply for not-for-profit organisations and multiple users. 

This training can be accessed from any computer with internet access and can be completed at the learner’s own pace.

CEH online training portal

Our online training portal can accommodate both individual and organisational online training.

This training gives organisations a dedicated URL and the ability to track the progress of their learners .

Features include:

  • A ‘Management account’ that allows managers to track staff progress and completion
  • Portal customisation to reflect your organisational branding
  • Additional customisation including
    • customised content on the homepage,
    • internal/external announcements,
    • links to policy/procedure documents on your own website and more

Want more information? Get in touch with Anni Tillack-Benton.

Number of staff who received training in 2015.

Number of training sessions delivered in 2015.

Explore your training options


View Available Trainings

Organisations we’ve trained

As part of our Employee Induction Program, CEH conducts in-house sessions with new employees. Our municipality is a large, culturally diverse community, so training focuses on equipping staff with skills for working with interpreters and helping them to gain an understanding of the complexities of issues of working with CALD communities.

City of Dandenong
Organisational Development Officer


CEH has worked closely with WRHC over many years to improve staff capacity and organisational systems in relation to cultural competence. CEH has shown flexibility and responsiveness when it comes to tailoring training content and adapting strategies as WRHC develops and advances its approach.

cohealth (formerly Western Region Health Centre)
Senior Advisor, Access and Engagement


I want to let CEH know how pleased we were with the quality of the training recently delivered to service providers in Shepparton. I have heard fantastic feedback from a number of participants. One of the multicultural specific staff in our team attended the training and she was very impressed with the training – and although she has worked in a multicultural specific role for many years, she came away with some helpful tips and new ideas.

Practice Manager, Child and Family Services