Language services resources

Language services include interpreting and translating services to assist people with limited English proficiency.

You can enhance your language service planning and practice by learning when the services are needed and what to expect.

Using Teach-Back via an interpreter

Not sure where to start when translating materials? This 6-step guide provides you with easy steps, which will help you produce a translated resource that is accurate and culturally appropriate.

Checking existing translations

If you are using existing translated materials, you need to first check whether the content and meaning of the resource is what you are after.

Reviewing existing translations – checklist

Using existing translated materials may save you time and money, however to use them successfully it is essential that you review and focus test the materials to make sure they are going to have the effect you are hoping for.

Language Services Guide

The Language Services Guide is designed to support and encourage all agencies, no matter how established or confident they are in their practices, to aim for continuous improvement in their provision of language services.

Managing bilingual staff

A guide around the issues of managing employees who agree to use their language other than English (LOTE) in the workplace. These employees can supplement the work carried out by qualified interpreters.

Recruiting bilingual staff

A guide to recruiting people who can perform their work duties in English and another language. Developing the most appropriate recruitment approach for your organisation will be influenced by whether you are recruiting primarily for a position that works with a specific community in a language other than English (LOTE) or for a position where the LOTE is an additional skill.

Planning for translation

Undertaking translation is a process and should be considered a project with a budget and timelines. Discuss your needs with the translation agency first and plan your timeline by working backwards from the time it takes for a translation to be completed.

Translation: an introduction

Translation means converting written information from one language into another. Conversion is not restricted to written text. Learn about best practice translations and tips on how to conduct a culturally-appropriate translation.

Debriefing with an interpreter

Interpreter debriefing is an opportunity for you to give the interpreter feedback on the interpreted discussion and to ask for feedback from the interpreter on your performance and management of the discussion. This is a mutual learning process and contributes to a higher quality of service delivery.

Communicating via an interpreter

For communicating via a face-to-face interpreter, ensure the room is set up with the desired seating arrangement and a glass of water is available for the interpreter. For communicating via the telephone or videoconference, ensure that you are familiar with the technology you will use.

Booking and briefing an interpreter

Getting the best interpreter starts at the booking stage. Consider your needs and those of your client and outline these in your request. The more information you give to the interpreter agency, the more likely you are to get an appropriate interpreter.

Assessing the need for an interpreter

Whenever possible, the need for an interpreter should be decided before an appointment. This may be determined from information contained in a referral, when the client requests an interpreter, when you are assessing the need for an interpreter or by asking the client.

Interpreters: an introduction

An interpreter is a professional who is qualified to convert speech accurately and objectively into another language and required to act in accordance with a code of ethics. Learn more about interpreting and where to find an interpreter.