CEH Special Library

Our library gives you access to quality resources and validated information about culture, ethnicity, health and wellbeing to help you work better with people from refugee and migrant backgrounds. The library has more than 13,000 resources and covers topics including cultural competence and health literacy, cross-cultural communication, service delivery models and strategies, health education and promotion with a focus on diversity.
If you need further advice to find exactly what you need, please contact Sabina Tresise or 03 9418 9925, she will be happy to help you with your search.

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Resources Published by CEH

Use the the search tool on the left hand side to search by keyword or topic. Resources update as you type in a keyword or select a topic.

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Found 14 Results
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Cultural Considerations in Health Assessment

This tip sheet lists issues that should be considered when conducting health assessments with clients from migrant and refugee backgrounds.

July 13, 2017

Help Sheets: Building Culturally inclusive Social Support Groups

a series of Help Sheets to assist Social Support Groups understand the different elements that support groups need to be culturally inclusive.

July 3, 2017

consumer participation strategies

Learn about a range of strategies that enable current or potential consumers to participate in service planning and decision making

May 3, 2017

Using Teach-Back via an interpreter

‘Teach-back’ enables better communication by inviting health practitioners to ask patients, to repeat key information verbally back to the practitioner to ensure mutual understanding and facilitate better care.

March 1, 2017

Cultural competence in organisational values

By embedding cultural competence as a core value of the organisation, it can be incorporated into every aspect of service and workplace management.

May 2, 2016

Speaking with clients who have low English proficiency

Practical tips on how to better communicate in English with clients whose English skills may be limited.

March 18, 2016

Use the Cultural Competence Organisational Review Tool (CORe)

The Cultural Competence Organisational Review (CORe) tool helps organisations improve their own cultural competence. By improving cultural competence, organisations strengthen their service delivery (access and appropriateness) to people from refugee and migrant communities.

February 23, 2016

Cultural competence in services and interventions

How to deliver or facilitate clinical, public health or health-related services in a culturally competent manner.

January 6, 2016

Cultural competence in staff development

How to equip staff members and other service providers with the requisite attitudes, knowledge and skills to deliver culturally competent services.

January 5, 2016

Cultural competence in organisational infrastructure

How to identify and allocate the resources needed to plan, deliver and evaluate culturally competent services.

December 23, 2015

Cultural competence in communication

How to support the effective and culturally appropriate exchange of information between your organisation and its clients, and between staff members.

Cultural competence in planning, monitoring & evaluation

How to ensure that programmatic and operational plans address cultural competence issues, and how to assess the level cultural competence in these plans.

Cultural competence in governance

How to embed cultural competence within your organisation’s advisory bodies, policies, standards and goals.

A framework for Cultural Competence

Learn about the definition of cultural competence and performance standards.

December 22, 2015

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