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6 steps to an effective translation


Not sure where to start when translating materials? This 6-step guide provides you with easy steps, which will help you produce a translated resource that is accurate and culturally appropriate.

June 23, 2016

A framework for Cultural Competence


Learn about the definition of cultural competence and performance standards.

December 22, 2015

Are You Gambling With Your Future?


This resource was designed for Khmer community about problem gambling. It was developed in consultation with the community, it was tested in focus groups and with stakeholders.

April 29, 2016

Assessing the need for an interpreter


Whenever possible, the need for an interpreter should be decided before an appointment. This may be determined from information contained in a referral, when the client requests an interpreter, when you are assessing the need for an interpreter or by asking the client.

December 8, 2015

Assumptions in the communication encounter


Understand the different factors influencing clients accessing and utilising health care.

December 7, 2015

Booking and briefing an interpreter


Getting the best interpreter starts at the booking stage. Consider your needs and those of your client and outline these in your request. The more information you give to the interpreter agency, the more likely you are to get an appropriate interpreter.

December 8, 2015

Catch up vaccinations for refugees and asylum seekers in Victoria


This resource was designed for refugee and migrant communities in Victoria about catch-up vaccinations It was developed in consultation with the community and translation was tested with the community.

June 3, 2016

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Our library gives you access to quality resources and validated information about culture, ethnicity, health and wellbeing to help you work better with people from refugee and migrant backgrounds. The library has more than 13,000 resources and covers topics including cultural competence and heath literacy, cross-cultural communication, service delivery models and strategies, heath education and promotion with a focus on diversity.
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