Health Literacy Hub

Health literacy is about how people find, understand and use information to make decisions about their health. It is also about how people understand and navigate the health care system. In recent years the focus of health literacy has shifted from individual responsibility for understanding complex systems and information to organisations improving the health environment to match the needs of their consumers.

Health care providers can improve the healthcare environment by:

  • improving the way information is provided, (plain language, simple formatting and clear about what actions are required)
  • checking understanding of information in clinical interactions, (using teach back, Ask me 3 techniques)
  • considering of how people navigate the health service (signs and directions)

This page contains a collection of resources that CEH has produced and collected over many years. It also includes relevant training CEH offers. We hope you find them helpful.

CEH Health Literacy Resources

Using Teach-Back via an interpreter

Not sure where to start when translating materials? This 6-step guide provides you with easy steps, which will help you produce a translated resource that is accurate and culturally appropriate.

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Written communication

Health information is an important part of health literacy. Clients and the community need to be able to access, understand and act on health information. A lot of health information is presented in a complex way, and is often in writing.

read more

What is Health Literacy?

Understand the three elements of health literacy from the perspective of different stakeholders, and the role they play in improving health outcomes for patients.

read more

Relevant CEH Training

  • course

    2018 Health Literacy Course

    Details

    Quote on request

    Training Date(s):

    Date Negotiable

    Topic:

    Cultural Competence, Health Literacy, Language services, Sexual Health & Stigma, Working with communities
  • training-at-your-workplace

    Health Literacy Intensive

    Details

    Quote on request

    Training Date(s):

    Date Negotiable

    Topic:

    Cultural Competence, Health Literacy
  • training-at-your-workplace

    Organisational Health Literacy

    Details

    Quote on request

    Training Date(s):

    Date Negotiable

    Topic:

    Cultural Competence, Health Literacy
  • training-at-your-workplace

    Engaging with refugee and migrant communities on sensitive issues – Sexual Health, BBV & STIs

    Details

    Quote on request

    Training Date(s):

    Date Negotiable

    Topic:

    BBV/STI prevention, transmission and treatment, Cultural Competence, Health Literacy, Language services, Sexual Health & Stigma, Working with communities

Resources by Other Agencies

Health Translations Directory

14,000 quality health information resources in over 100 different languages.

Health Literacy Out Loud Podcast

A great collection of podcasts with those in-the-know about health literacy.

Centres for Disease Control and Prevention

Information, tools, and links on health literacy research, practice, and evaluation for public health topics and situations.

North Western Melbourne Primary Health Network

Find out why Health Literacy is important and how to address it in your practice.

Australian Commission on Safety and Quality in Health Care

A collection of resources to assist clinicians, consumers and healthcare executives and managers to improve their understanding of health literacy and provide advice on how to improve it.

Better Health Channel

Australia’s most trusted, comprehensive, and easy to understand health and medical information website.

The Department of Health and Human Services – Tasmania

Information and practical tools to help health and human service workers improve health literacy