CEH presents monthly professional development workshops for workers in the health and community sector.
Workshops are held at our head office in Carlton. Click here for directions.
Places are limited so book now! Register for an upcoming workshop.
2010 workshops
2011 workshops
Conducting focus groups with CALD communities
Wednesday 18 August, 9am - 1.30pm
Focus groups enable you to gather qualitative information, obtain rich insights and feedback, plan and evaluate services, and test products or messages.
Careful planning will make an enormous difference to the quality of information you collect, and focus groups with CALD participants require several additional considerations.
This workshop takes you through a step-by-step process for planning, resourcing and conducting a focus group with CALD participants.
You will discover:
- Ways to find and recruit appropriate participants
- A checklist to help you organise your focus group
- How to craft questions that get you the answers you need
- How to work with an interpreter in a group setting
Print a flyer for this workshop (PDF)
Download resource list here
Meeting the needs of ageing CALD clients
Wednesday 15 September, 9am - 1.30pm
Victoria's post-war migration population is ageing, and aged care services can expect a growing number of clients from culturally and linguistically diverse (CALD) backgrounds.
Clients will vary in their family structures, cultural preferences and expectations of aged care. As they get older, many will prefer to communicate in their first language.
This workshop covers the key issues affecting CALD clients, offering strategies to address these issues in a framework of culturally competent care.
The workshop is co-presented with the Centre for Cultural Diversity in Ageing. It covers:
- Demographics of ageing CALD populations in Victoria
- Cultural perspectives on family and intergenerational issues, social networks and social isolation
- Key principles and strategies for working with clients and their families
Register for this workshop
Print a flyer for this workshop (PDF)
Writing for cross-cultural communication
Wednesday 20 October, 9am - 3pm
Are your carefully-written brochures getting lost in translation?
This is an essential workshop for anyone who writes or prepares material for audiences with low English language proficiency. It will help you identify the right message for your target audience, craft reader-friendly content, prepare material for translation, and negotiate the minefield of the translation process.
You will identify:
- Benefits and limitations of translated materials
- The key steps for developing culturally appropriate content
- Ways to check the integrity of your content in English and in language
- How to resolve issues that arise from the translation process
Register for this workshop
Culturally relevant health promotion
Wednesday 17 November, 9am - 1.30pm
Effective health promotion demands ‘the involvement of affected communities'. This workshop explores ways to involve CALD communities in health promotion strategies.
Working through an integrated health promotion framework, we discuss ways to identify target populations within CALD communities, develop partnerships with community stakeholders, and plan appropriate interventions that reflect the needs, beliefs and behaviours of your target community.
The workshop explores:
- Diverse beliefs about health and the cause and prevention of illness
- Social determinants of health for CALD communities
- How to identify key partners for health promotion interventions
- How to evaluate the impact of interventions
Register for this workshop
Sustainable engagement with CALD communities
Wednesday 16 February, 9am - 1.30pm
Meaningful engagement involves more than a multicultural lunch or annual community consultation. It is essential for service planning, provision and evaluation. But what happens when you and the community have never worked together before? Do issues of culture and language change your engagement strategy?
This workshop makes a strong case for meaningful engagement with your target communities. You will discover:
- Why engagement is essential from a community perspective, a service perspective and a funding perspective
- Strategies that lead to long-term engagement with CALD communities
- Systems and processes to track and measure engagement
- How to build a cycle of consultation, communication and service provision
Register for this workshop
Language services: more than just interpreting
Wednesday 16 February, 9am - 1.30pm
Providing language services involves more than booking an interpreter if a client asks for one.
This workshop takes you through the various elements involved in language services: from finding and booking accredited interpreters, to providing translated material, to the appropriate use of staff with bilingual or multilingual skills.
You will learn how the various language service tools fit together, and how these tools support clients at various points of service provision.
The workshop covers:
- Creating a language services policy
- Resource, budgetary and data collection requirements for language services
- Ways to measure the quality of language services
- Working effectively with bilingual staff, interpreters and translators
Register for this workshop
Social marketing in a multicultural society
Wednesday 20 April, 9am - 1.30pm
Social marketing campaigns rely on powerful, emotive messages to motivate audiences and change behaviour. But in a multilingual and multicultural society, it's no longer possible to create a single message that resonates with everyone.
This workshop presents strategies for culturally targeted social marketing, from gathering key information on your target community to choosing your strategy, testing your messages and finding the most appropriate channels to engage with your audience.
We discuss:
- How to obtain insight into the attitudes, beliefs, values and behaviours of your target audience
- How to adapt your message and strategy to the needs of your audience
- The value of a stakeholder reference group
- Choosing appropriate media and communication channels
- Ways to evaluate the impact of your campaign
Register for this workshop
Recruiting and working with bilingual staff
Wednesday 18 May, 9am - 1.30pm
Many health and community services use employees with bilingual skills to help them communicate with clients. However, there are few guidelines for managers or HR officers on how to utilise employees' language skills, or how to recruit and support bilingual staff.
This workshop will help you understand how bilingual staff can enhance service delivery, and what policies and procedures are needed to support them.
It covers:
- The role of bilingual workers in communication
- Ways to assess language skills
- Policies and procedures for staff using their language skills
- Recruitment strategies and position descriptions for bilingual staff
Register for this workshop
Using an interpreter to best effect
Wednesday 15 June, 9am - 1.30pm
This workshop is for health and community service staff who regularly use interpreters with clients.
It covers ways to ensure safe and consistent communication between yourself, your clients and your interpreters. You will learn how to make the process more efficient and effective, and negotiate client concerns.
The workshop covers:
- Retaining control of situations involving interpreters
- Identifying and resolving problems with the quality of interpreting services
- Using interpreters over the phone
- Using interpreters with families or groups
- Unpacking reasons why clients may choose not to use an interpreter
- Handling client concerns about confidentiality
Register for this workshop
Enquiries
For all enquiries, please contact our training coordinator Lisa Davidson on (03) 9342 9714 or email training@ceh.org.au.